Carl Smith Email & Phone Number

Oxford, Gb

Chipping Warden, England, United Kingdom

• High quality vehicle preparation and historic (classic) fleet management• Management of volume demonstration fleet workshops - Cradle to Grave (End-to-End)• Events Managements including launch vehicle events, press and marketing releases• Liaise with Manufacturer Teams to provide two-way communications for new vehicle launch• Supplier managemento Valet & Smart Repair – measure KPIso Parts and warranty – using manufacturer systems for overnight delivery• Tender process and contract management through monthly review meetings• Damage & insurance management through 3rd party, customer, and internal company insurance• EV vehicleso Ensure Infrastructure is adequate for demand/volumeo Compliance with manufacturer needso Adherence to Health & safety requirements• Site Facilities managemento Maintenance of site including buildingso Manage cleaning companyo COSHH assessment• ISO 9001 SOPs are reviewed and updated• HGV management - maintenance, legal documentation, and driver tacho hours• Identify new revenue opportunities• Designed, tested, and supported the development of a new Dealer Management System. The new system increased efficiencies from processing the work to billing customers (including audit trail and authorisation). • Team planning and development including regular performance reviews• Manage department budget• Touch Point presentations with customers• Future planning and new opportunities• Finances including budgets and payroll• Weekly Senior management team meetingso Kaizen discussionso Customer Feedbacko Marketing trends, needs and opportunities___________________________________________________________________________________________

Chipping Warden, Northamptonshire, United Kingdom

Chipping Warden, Northamptonshire, United Kingdom

I've worked in the automotive fleet industry for over 16 years, during which time I've has been a Team Leader & Master Technician of two Press teams including events & track support, as well as being Workshop Supervisor for multiple brands. I now oversees all of the Technical Services at autoXP ensuring the workshops, parts/warranty department, damage/insurance department, smart repair, valet, events, facilities and site maintains are all working efficiently.Qualifications include –• Full Trained Vehicle Mechanic (From 2001)• Master Technician (From 2009)• Licenced Nissan GT-R Technician (From 2009)• High Performance Centre Master Technician (From 2010)• Manufacture trained for Nissan & InfinitiPrevious Leadership Experience –• Technician Team Leader (2006 – 2010 Paragon Fleet Solutions), overseeing a team of 4• Workshop Supervisor (2010 – 2012 Paragon Fleet Solutions), overseeing 3 workshops, 26 technicians including 5 Team leaders, 7 Manufactures of which 3 were Press• Technical Services Supervisor (2012 – 2014 autoXP), overseeing 2 workshops, 6 staff• Operations Manager (2014 – 2016 autoXP). (Details above), 14 staff plus valet team of 8Technical Services Manager (2017 autoXP - Present)(Details above), 14 staff plus valet team of 8

Chipping Warden, England

I manage the following departments -InspectionsFlow WorkshopPress Technical WorkshopDefleetStoragePartsWarrantyVehicle Damage/VORFacilitiesOperationsI also oversee sub contractors on site, Valet and Smart Repair.

Chipping Warden

I manage the following departments -InspectionsFlow WorkshopPress Technical WorkshopDefleetStoragePartsWarrantyVehicle Damage/VORFacilitiesOperationsI also oversee sub contractors on site, Valet and Smart Repair.

Upper Heyford, Oxon

I oversee up to 3 workshops consisting of 26 technicians including 5 group leaders. I manage multiple clients – Nissan Press, Infiniti Press, Jaguar, Land Rover, BMW, MINI and Renault Press. I am responsible for the teams ensuring all work is completed efficiently and in keeping with the high standards and demands of both the clients and the company. Other aspects of my job role include: • Support and develop all staff to ensure that all training standards are met, for both in-house and manufacturers training. • Supervising and overseeing the following contracts: Nissan Press, Renault Press and Infiniti Press. BMW and MINI Demonstration fleet, Jaguar & Land Rover Demonstration fleet, VIP.• Managing staff including time keeping, absenteeism and up keep of working standards including health and safety in their working environments.• Writing efficiency, work flow and processes & procedure reports for my area of responsibility. • Maintaining and building relationships between Paragon and its clients, including talking directly with brand Technical and Warranty departments.• Ensuring work is carried out efficiently in order to meet rigid deadlines and remaining calm under pressure.• Liaising directly with multiple departments in the company to improve communications and efficiency. Departments include the following – Bodyshop Team, Inspection Team, Valet Team, Account Team, Storage Team, Part Department Team, Admin Team and Logistics Team. • Continuing Nissan Press Technical and Event support including high profile events for publications such as Top Gear.

Managing the team to ensure all work is completed efficiently and in keeping with the high standards and demands of both Nissan and Infiniti UK Press Team.Responsibilities• Leading and developing a brand new team of 3 technical staff.• Ensuring my team was put forward for all available training to keep in line with brand development. • Setting up and managing the technical workshop side of the new Infiniti contract including writing and implementing all new procedures.• Maintaining and building relationships between Paragon and both Nissan & Infiniti technical support.• Being main point of technical contact for both Nissan & Infiniti UK Press Team.• Updating all IT equipment including Consult 3 and 3 plus. • Reporting of all technical information on both production and trial built vehicles.• Liaising with all internal departments to ensure the fast turn around of all vehicles.• Attending monthly client review meeting.• Working alongside sub contracted companies such as RML Motorsport (Micra 350SR) and RJN Motorsport (Long Way Down Patrols).

Upper Heyford

I worked in a team of 4 technicians in Nissan, using my initiative and expertise to carry out a variety of work on all of the Nissan fleets.Responsibilities• Assisting with Group Leader duties when Group Leader is away. This would include liaising with Nissan Technical and QEK’s Nissan Account Team.• Augmentation on all Nissan vehicles including fitting of tow bars, Snug tops, TV’s and DVD plays.• Carry out Rechecks, Levels checks, Tune and Tests and servicing on all Nissan vehicles, this would include Emergency service vehicles.• Carry out Warranty work on all Nissan vehicles.• Retro fit trial built Nissan’s. • Experience with Nissan computer systems i.e. Consult II, Nissan DCS/Intranet and Nissan Electronic Service Manual (ESM)

Upper Heyford

Using my initiative and expertise to carry out a variety of responsibilities on Renault Press VehiclesResponsibilities• Guiding and assisting others on recent developments and newly released products (updates).• Carry out Safety Checks, Rechecks, Levels Checks and servicing on all Renault Press vehicles. This also includes Emergency Service Vehicles.• Experience with Renault computer systems, these include CLIP, fault reader, dialogist and Renault Net.• Augmentation on Renault vehicles.• Carrying out Warranty concerns and OTS’s