Carl Stephens Email and Phone Number

Employed to review current processes, implement new efficiencies, execute new strategies and streamline the many areas that sit under the employee life cycle from recruitment, onboarding, crew welfare, payroll and people services.

Directed the comprehensive employee journey for a fleet surpassing 2000 seafarers, overseeing Talent Acquisition, Scheduling, and Onboarding Compliance functions, as well as managing a team of global talent and recruiting partners. Led a proficient team dedicated to delivering a superior recruitment experience for new hires and ensuring seamless onboarding for returning seafarers, while meticulously upholding document and certification compliance standards.Initiated and executed cost-saving strategies yielding USD 2.4 million in savings within the initial three years of operation, and successfully navigated fleet reintegration post-pandemic with a significantly streamlined workforce. Notably, orchestrated the expansion of the company's social media presence on LinkedIn and Facebook, resulting in an impressive growth trajectory, surpassing 120,000 followers within a four-year span. Planned and manned four new build ships to the fleet during my time.Provided invaluable support to three Talent Managers overseeing distinct brands within the esteemed Holland America Group.

Managed the fleet HR function with a team of eight shipboard HR Managers reporting to me, as well as overseeing the fleet Recruitment and Planning functions. Primarily brought in to transition the fleet HR function from the US office to the Australian office. I led data-driven efficiency improvements and ensured compliance where MLC and HR were concerned. Managed personnel development, including payroll, contracts, and policies. Crafted leadership programs aligned with customer service strategy, refined training programs, analysed workforce trends, and managed supplier relationships. Developed the crew customer service program, excelled in workforce planning, provided HR advice, influenced stakeholders, and maintained updated personnel records.

As the Shipboard HR Manager, I oversaw all HR aspects onboard, including recruitment, employee relations, training, and compliance. Responsibilities involve developing HR strategies aligned with business goals, managing recruitment, handling employee relations issues, conducting performance evaluations, delivering training, administering compensation and benefits, and ensuring compliance with maritime laws and company policies.

As Recruitment Consultant for the Cunard fleet, I spearheaded recruitment initiatives, introduced vital MI data reports, and pioneered succession planning. I conducted shipboard recruitment drives, attended global events, developed forecasting tools, coordinated with global recruitment agencies, managed screening processes, led assessment centres and enhanced Cunard's recruitment strategy with social media.

Responsible for the recruitment of all Hotel & Entertainment for Cunard LineRecruited all hotel personnel for the Queen Elizabeth ship.A key global resource planning and development individual.Provide forecasting of all hotel ranks to effectively recruit the right people at the right time.Develop and managed the global network of recruitment agents.Run multiple assessment centres for varying ranks.Carry out competency based interviewing.Introduced social media to the Cunard recruitmentProject Planner – Payroll Part of team that introduced a new Cunard Fleet Payroll Process Jan 2010 to May 2010A key individual in a massive on board payroll change project.Design and introduce various payroll spreadsheets for a newly implemented fleet Payroll process.Co write a fleet payroll procedures manualTrain shipboard personnel with new process and policiesConduct extensive data analysis

Based on the Cunard ships, Queen Mary 2, Queen Victoria and Queen Elizabeth 2 covering varying officer roles from PayMaster, Crew Purser and relief P&T Manager.Designed spreadsheets that improved efficiencies in the shipboard payroll processes.Redesigned and revamped the on board guest gratuity payroll system for the Queen Victoria and Queen Elizabeth.

Responsible for ships Beverage Operations.

Responsible for the beverage operations within a famous luxurious 5 star hotel.

Asst the Bars Manager in the day to day operation of a 5 star hotel.