Carl Stephens

Carl Stephens Email and Phone Number

Waste Infra - Schedule and Delivery Manager at Severn Trent @ Severn Trent
coventry, coventry, united kingdom
Carl Stephens's Location
Greater Stoke-on-Trent Area, United Kingdom
Carl Stephens's Contact Details

Carl Stephens work email

Carl Stephens personal email

n/a
About Carl Stephens

Carl Stephens is a Waste Infra - Schedule and Delivery Manager at Severn Trent at Severn Trent. He possess expertise in analysis, data analysis, real time monitoring, real time reports, management and 9 more skills.

Carl Stephens's Current Company Details
Severn Trent

Severn Trent

View
Waste Infra - Schedule and Delivery Manager at Severn Trent
coventry, coventry, united kingdom
Website:
stwater.co.uk
Employees:
2448
Carl Stephens Work Experience Details
  • Severn Trent
    Waste Infra - Schedule And Delivery Manager
    Severn Trent May 2024 - Present
  • Severn Trent
    Waste Infra - Schedule And Delivery Manager (Secondment)
    Severn Trent Sep 2023 - May 2024
  • Severn Trent
    Service Delivery Manager
    Severn Trent Sep 2020 - Sep 2023
  • Severn Trent
    Real Time Hub Manager
    Severn Trent Sep 2016 - Sep 2020
  • Severn Trent Water
    Lead Forecast Analyst
    Severn Trent Water Aug 2015 - Sep 2016
  • Vodafone
    Insight Analyst
    Vodafone Oct 2014 - Aug 2015
    During my short time within this role, I provided the business with various pieces of insight to support new and ongoing projects. I also helped to provide test analysis for various automation releases before business go live dates. I helped to manage relationships with offshore departments to help achieve a high level of customer service.
  • Phones 4U
    Real Time Lead
    Phones 4U May 2012 - Sep 2014
    • Support the Operation and Planning Teams managing Real Time across multi channels; Using the telephony monitoring tools available, monitor telephone queues and direct resources accordingly toensure that resources are effectively deployed across all work types which in turn ensure that service levels are met without incurring excessive costs• Use the WFM monitoring tools available, monitor adviser activities and behaviours in real-time ensuring that excessive or inappropriate exceptions are addressed with the adviser in a decisive manner in order to protect service performance• Proactively monitor inbound contact volumes, AHT and other key metrics across all service channels against forecasts and ensure deviations are highlighted, investigated and resolved• Provide on-going monitoring of performance against service levels to ensure deviations from expected service performance levels are addressed with the operational management team promptly and decisively• Proactively monitor scheduled start, end times and breaks ensuring that advisers adhere to the published times. Ensure deviations from these times are captured, addressed and proactively reported to line managersas appropriate;• Prepare Root Cause Analysis at an interval level to know the reasons for missing service level and draw action plan to handle such situation in future.
  • Vodafone
    Real Time Analyst
    Vodafone May 2006 - Apr 2012

Carl Stephens Skills

Analysis Data Analysis Real Time Monitoring Real Time Reports Management Customer Service Customer Satisfaction Call Centers Direct Sales Customer Retention Sales Performance Management Sales Management Coaching

Carl Stephens Education Details

  • Blythe Bridge Sixth Form
    Blythe Bridge Sixth Form
    Music
  • Blythe Bridge High School
    Blythe Bridge High School
    8 Gcse'S Grades A* - C

Frequently Asked Questions about Carl Stephens

What company does Carl Stephens work for?

Carl Stephens works for Severn Trent

What is Carl Stephens's role at the current company?

Carl Stephens's current role is Waste Infra - Schedule and Delivery Manager at Severn Trent.

What is Carl Stephens's email address?

Carl Stephens's email address is ca****@****t.co.uk

What schools did Carl Stephens attend?

Carl Stephens attended Blythe Bridge Sixth Form, Blythe Bridge High School.

What skills is Carl Stephens known for?

Carl Stephens has skills like Analysis, Data Analysis, Real Time Monitoring, Real Time Reports, Management, Customer Service, Customer Satisfaction, Call Centers, Direct Sales, Customer Retention, Sales, Performance Management.

Who are Carl Stephens's colleagues?

Carl Stephens's colleagues are Bryan Whyte, Samah Tahir, Roshni Ghotra, Josephine Powell, Gerard Storey, Matthew Moore, Margaret Devenport.

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