Volunteer position at the NonprofitThis position helps advise financial decisions being made within the organizationExamples of decisions: Advising on which investments are wisest for the organizationWorking to save more on the bottom line without sacrificing experiencePlanning closely with the director to reach the end goal of buying land for the organization

Owned and managed two separate restaurants, Cafe Royal Coffee House and Big Apple BagelsManaged all payroll, tax filings, and cashflow needs through owning a businessMaintained proper staff between both locations with a total staff of about 20-25 peopleProvided high quality food at all times through proper training and procedures set to staff to be sure the customers are receiving the best care without micromanagement

Maintained performance standards were kept high through being responsible for training over 200 new hires over the course of my employmentPracticed customer service everyday through being the direct contact from customers to management whenever issues arise on the jobWorked on keeping over 25 trucks in operation on a daily basis and solving any issues that occur to ensure a healthy work-life balance for our movers and drivers

Completed the MIT program the quickest in Bloomington store history at 4.5 weeks and began running shifts by myself.Managed shifts and employees ensuring high quality service by training and educating team members to prioritize communication and customer happiness.Worked with team members to have all shifts properly covered without excess or shortage of staff by communicating effectivelyTrained 3 new hires on all positions in the store increasing store cohesiveness as all tasks were able to be completed in a timely and effective mannerDaily Tasks: Handling scheduling issues, ensuring proper preparation for the next shift, resolving customer complaints

Worked as a manager for 3 years and worked as team member for 1 yearTrained 16 new employees on every function of the store to ensure efficiency and great customer satisfactionWorked and assisted at two different locations with timeliness, reliability, and efficiency to adjust to different situationsCommunicated with team members effectively by double-checking with each employee on their knowledge of a topic to reduce mistaken ordersCreated many new returning customers to increase profits by providing quality service to the deafDaily Tasks: Covering others' shifts, maintaining the store, stocking and reorganizing our stock room