Completed the MIT program the quickest in Bloomington store history at 4.5 weeks and began running shifts by myself.  Managed shifts and employees ensuring high quality service by training and educating team members to prioritize communication and customer happiness.  Worked with team members to have all shifts properly covered without excess or shortage of staff by communicating effectively  Trained 3 new hires on all positions in the store increasing store cohesiveness as all tasks were able to be completed in a timely and effective manner  Daily Tasks: Handling scheduling issues, ensuring proper preparation for the next shift, resolving customer complaints

Worked as assistant manager for 2 years and worked as team member for 1 year Trained 20 new employees on every function of the store to ensure efficiency and great customer satisfaction Worked and assisted at two different locations with timeliness, reliability, and efficiency to adjust to different situations Communicated with team members effectively by double checking with each employee on their knowledge of a topic to reduce mistaken orders  Created many new returning customers to increase profits by providing quality service to the deaf  Daily Tasks: Covering others’ shifts, maintaining the store, stocking and reorganizing our stock room