Carla Boyd Email & Phone Number

United States

Manage a team of 30+ remote associates responsible for answering flooring inquiries via phone, chat, and email from consumers, territory managers, sales teams, and builders. Responsible for creating workflows for the various products that the team supports. Maintain staffing levels to ensure accurate coverage for the different groups that fall under my.

Directly manage a team of remote associates responsible for reviewing credit applications & responding to store & customer inquiries concerning credit decisions. Create job aids for the department to maintain compliance within Federal Laws. Partner with Risk & Legal Departments to mitigate risks & recommend strategies for customer & company success..

Led associate development, inspired engagement, & maintained exceptional quality of service for all CarMax Auto Finance customers. Created & executed strategies to drive ongoing business improvement. Through frequent analysis & reporting, tracked successes & based on results created incentives to motivate & reward associates for peak performance. Resolved.

Greater Atlanta Area

Managed 8 PM’s orders for the State of Georgia. Worked with the PM’s on their projects by running reports to show where they are within the designated timelines for completion. Partnered with the State of Georgia to discuss & establish processes for the PM’s under the State of Georgia contract. Complied within the guidelines of contractual language..

Greater Atlanta Area

Managed a dedicated account team that supports General Business and Government accounts in the Southeastern region. Motivated and managed team by encouraging positive and professional behavior all while ensuring accuracy throughout support cycle. I am responsible for personnel management including-but not limited to-recruitment, training, performance.

Greater Atlanta Area

Provided leadership to my team to ensure time management/work balance and productivity throughout the customer Wireless lifecycle. Provided coaching and development/one on one sessions with the representatives to ensure correct and concise information is provided to the customer and Sprint peers in different organizations. Motivated the team and.

Greater Atlanta Area

Served as single point of contact to customer with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio. Provided facilitative leadership to a diverse team responsible for the design, engineering and implementation of highly complex.