Management of transfer agreement process (US and International), to include but not limited to:Full knowledge of the development pipeline and assisted with reaching company goals in development.Assisted with screening of candidates by leading them through the application process. Preparation, execution and maintenance of all legal transfer documents including preparing Franchise Agreements and Mutual Termination documents.(US and International).Disclosed Franchise candidates and current Franchisees with FDD; Followed FDD guidelines for each state. Reviewed and assisted with the annual FDD update.Collection and review of all pre-transfer documentation;Management of the relationship between Firehouse of America, LLC and both the buyer and seller of the franchise currently in the transfer agreement process. Reviewed financials and P&L’s of candidates to determine eligibility of becoming a franchisee. Execution of the flow of the transfer process by keeping all parties updated and follow up on all checklist items.Any special projects as they may be assigned by upper management;Tracking and reporting in various fashions the growth of the system in terms of franchisees and areas.

Supported the Marketing Board of Directors. Responsible for several tasks revolving around the MBOD. I planned, scheduled and attended all of the quarterly MBOD meetings. Planning of these meetings included obtaining feasible contracts with hotels and or venues to hold the meetings. Responsible for securing hotel/venue contracts for 20 plus guests. These meetings take place in a different part of the country every quarter. Responsible for scheduling the committee calls. The MBOD had six committees under them. I was responsible for scheduling the regional calls as well. I was also tasked with the taking of minutes for each MBOD meeting as well as all of the committee and regional calls. Tasked with facilitating the annual MBOD election process.Tasked with creating and maintaining the budget for the MBOD. I created a new website for the MBOD. This site was used for informational purposes for the entire franchise system. Managed, tracked, organized and gave updates on all of the recommendations that were made by the FAC and the other committees. Point of contact between the MBOD, Committee Chairs and FOA. Maintain relationships between the MBOD, committees and FOA. I have a sound understanding of all aspects of marketing as a result of this position and the QSR industry as a whole. Assisted with the amendments made to the Cp-Ops bylaws. Both with verbiage and communicating with the lawyer to execute amendments on the behalf of the MBOD. Handled the entire marketing budget, as I was the backup for the MBOD Budget Administrator. This consisted of maintaining the cash flow of the overall system fund. Entering sales, creating sales projections, invoicing, vendor payments, payments to franchisees, communicating with the field team and making sure their markets never went negative.

Assisted with the management of over 45 communities, both Homeowner Associations and Condo Associations.Daily duties included but not limited to maintaining calendar, taking meeting minutes and posting minutes to appropriate community websites. Prepare agendas for board meetings and prepare meeting packets and reports for monthly and quarterly board meetings. Schedule and send annual meeting notices to all homeowners. Assist with phone calls from homeowners and help resolve issues and concerns. Schedule vendors to complete work orders as needed. Follow up on emails from board members, homeowners, vendors and realtors all while providing excellent customer service in a timely manner. Issue decals, pool keys and gate fobs. Perform compliance inspections at properties, send violation letters to properties that are not with the community’s rules and regulations.Responsible for providing training and guidance to customer service reps. Responsible for approving PTO requests, taking care of time-clock and payroll. Responsible for holding employees accountable, making sure everyone is providing the stellar customer service that is expected from The CAM Team. Ordering of all office supplies, mail meter supplies, printer supplies. Still assisting the President of the company with her communities, along with assisting with scheduling conferences, airfare, hotels and other travel plans that are needed for the owners of the company. Assist co-owner with marketing of the company, including creating mailing lists for postcards and mailers, assisting with selection of marketing techniques, ensuring follow ups with potential clients, via phone and or email. Managed contractors and vendors for communities as needed. Requested, reviewed and signed contracts for small – large work projects that were required in communities. Followed up with vendors and contractors to make sure projects moved along in a timely manner.

Worked as a productive member of the audit team to accurately complete assigned surveys that included high value reports. Ensured timely completion of assigned audits. Performed underwriting skills for these surveys according to each insurance company’s requirements.Evaluated and analyzed completed field inspections of homes by viewing photos submitted by inspectors and viewing diagrams to determine accuracy of completed product as well as identified trends and developmental opportunities before submitting to the insurance company that ordered the survey.Served as acting office manager when she was out of the office. Delegated work as needed. Also answered calls from insurance agents and calls from homeowners.Provided excellent customer service to internal clients, customers and field staff.Assisted the office manager with the rejection queue as needed. Performed training and quality auditing for new hires and as needed in the office. Made calls to Spanish speaking homeowners and scheduled appointments for the field staff.Attended and contributed to internal conference calls and meetings for the purpose of ongoing training and development. Any additional duties as necessary to fulfill the High Value QA reviewer position.