Project/Enhancement Management:• Gather and Analyze Business Requirements from various cross-functional groups • Work with Managers/Stakeholders to formulate systematic solution • Work cross functionally to drive operational solutions • Proactively look for areas of process improvement • Created process/designs to optimize Salesforce• Developed test/user stories for projects, deploying changes (Salesforce sandboxes)• Ability to translate non-technical customer requests and business needs/projects • Ability to adapt to and change tactics for evolving and rapidly changing priorities and project deadlines• Sandbox environment management• Maintain the integrity and accuracy of data in Salesforce.com, including:• Validate proposed enhancements, evaluate technologies to support enhancements, and work with R&D to implement changes. Assist in creating a platform roadmap and define priorities, collaborating with end users and cross-functional department leadership to align with overall business strategies• Duplicate Record Management (using Experience with data migration / API tools (Demand Tools/Data Loader)• Oversee data integrity through regular data audits and cleaning processes; manage data imports, exports, and integrations with other systems.• Recommend and implement best practices across Objects, Flows, Experiences, reports as well as system ingestion of data from other platforms inserting and updating Salesforce data User Management (Managed Salesforce environments of over 11K + users)•Help set up and maintain our product roadmap for Salesforce.

Was laid-off