Carla Monroe Email and Phone Number

Drive evolving business needs for 2 departments as a government defense contractor focused on people, process, and performance improvements, supporting 100+ team members and 3 executive leaders. - Perform diverse administrative operations including logistics coordination, project management, meeting documentation, and corporate communications preparation, as a trusted partner for the Chief of Staff and Division Director. - Streamline hiring operations by building protocols, developing SOPs, and creating checklists for interviews, benefits packages, and onboarding, supporting 120+ new hires, increasing manpower by 26%, and closing hiring gap in one year. - Modernize the onboarding experience through digitizing documentation management, workflow tracking, and communication protocols, increasing onboarding efficiency by over 60% and aligning all cross-functional teams. - Enhance workforce development by creating and distributing a pulse survey, facilitating feedback, prioritizing key findings, and building a corrective action plan, empowering employee-driven training and growth. - Champion employee recognition initiatives by identifying strengths, reviewing award opportunities, and coordinating application processes, with team members receiving 1 WOC (Women of Color) & 2 BEYA (Black Engineer of the Year) Award.- Prepare visit, authorization, and voucher requests including reviewing needs, gathering documentation, and creating DISS (Defense Information System for Security) and DTS (Defense Travel System) requests, submitting 480+ requests annually. - Elevate visit request process by evaluating existing workflow, identifying deficiencies, defining requirements, and creating SOPs, forms, and digital capabilities, eliminating request errors and information gaps.

Oversaw diverse business operations for a defense contractor service provider driving regulatory compliance, operational efficiency, and documentation management, garnering recognition as a trusted partner for senior leadership and proactive branch liaison. - Provided executive administrative support including meeting coordination, correspondence reviews, phone triaging, schedule management, and documentation maintenance around classified and confidential initiatives, for the Branch Head. - Coordinated diverse people and staffing needs including processing new hire paperwork, reviewing payroll logs of accuracy in ERP, and managing requests, ensuring adherence to regulatory and company policies. - Managed travel operations using SATO for facilitating requests, resolving issues using DTS, arranging travel orders, processing authorizations and vouchers, and facilitating DISS requests, for a staff of 35.

Managed client operations for a document services company including project management, quality assurance, client experience, and service delivery, for a portfolio of 100+ clients across law firms, corporations, small businesses, and government agencies. - Oversaw order fulfillment operations including needs assessment, requirement definition, project prioritization, resource allocation, quality reviews, and timely deliverables, for document digitization projects valuing up to $1M. - Optimized the client experience by understanding unique needs, managing expectations, addressing pain points, and ensuring accessible communication access as a first point of escalation, contributing to a 70%+ repeat client rate. - Fostered team accountability and autonomy through accessible communication, clear expectation setting, real-time coaching and training, and customized professional development, empowering a team of 25+.

Performed imaging operations including adjusting load files, imaging resizing, OCR (Optical Character Recognition) integration, Logical Document Utilization, data file imports, and quality reviews.