Carla Simpson Email and Phone Number

Document processes and procedures, user tips, training.Responsible for keeping the Certification and Accreditation documentation updated for the CenterServer, desktop, laptop support/management for Center and three Remote Field offices.Team collaboration environment. Participate with Center management/staff, regional and national teams to meet mission goals and objectives. Evaluate project requirements and make recommendations towards improvements or investments of funds. Supervisor for four years. During that time, managed and implemented Center’s strategy for streamlining and standardizing equipment/applications and processes within our Center when it merged the four separate science disciplines. Managed the implementation of the Center’s new VoIP system.Identified requirements and selected the Track-IT! Help Desk solution to manage user and IT tasks, inventory, network and remote access support. Has improved response time to customers and enabled IT staff to quickly respond to data calls on hardware/software. The Center has now moved to our the Bureau’s Centralized Remedy helpdesk solution.

Provided Administrative and clerical support to the Maintenance Division Office Supervisor and managers. Prepared and typed correspondence, reports, forms, mail procedures, prepare travel and security procedures.Streamlined the office functions, electronically automated the performance review process and eliminated the need to manually type the forms.Update and maintain publications and forms used in the office.Established work suspense files.

Performed system maintenance, ADPE equipment hardware/software procurement and installation. Kept track of system hardware/software inventory and provided clerical support for the office.Provided end user support for email, network connections, PC applications, troubleshooting issues and scheduling maintenance when required.Provided back-up support to Lead Computer Operator.Performed analysis of agency requirements on a routine basis to ensure hardware/software were being effectively utilized and purchase or make recommendations to purchase replacement equipment when neededAttended user group meetings and seminars.Trained users on the use of hardware and software supported by the organization.