Carla Young Email and Phone Number

I am currently employed as an HR Generalist at an envelope manufacturing company.

Apply previous dispatching experience to dispatch over the road drivers to move beverage products to and from various locations.

• Applied coaching techniques and tools to support managers and team members in improving performance• Determined quality department standards, practices and procedures• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications• Maintained schedules to meet key milestones at every project phase• Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions• Over 15 years of project experience using both waterfall and Agile• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction• Tracked quality issues with external customers, suppliers and internal plant operations• Recorded, analyzed and distributed statistical information• Monitored staff organization and suggested improvements to daily functionality• Applied coaching techniques and tools to support managers and team members in improving performance• Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices• Positioned as go-to person for system support for various call center and staff members, troubleshooting complex administrative and training issues promptly