Carla Da Silva Email & Phone Number

Limerick, Ie

Limerick, County Limerick, Ireland

• Managed the company's soil testing laboratory's schedule, organization, and administration.• Resolved operational issues promptly, including responding to client and director inquiries, and liaising with external laboratories to streamline processes.• Handled communication with external laboratories, ensuring seamless test outsourcing and timely client reporting.• Utilized Excel for data entry and analysis, optimizing workflow efficiency and accuracy• Achieved significant reductions in report delivery time and testing duration, enhancing overall client satisfaction and operational efficiency.

São José Do Rio Preto, São Paulo, Brazil

• Managed the end-to-end customer experience process and strategy for international travel arrangements and visa processes.• Conducted in-depth interviews with high-standard clients to understand their preferences and needs, ensuring personalized itineraries that offered more than just a trip but a complete experience.• Coordinated all essential aspects of travel, including accommodation reservations, airfare, transfers, and entertainment activities utilizing booking systems such as Sabre, Amadeus, and Flytour Consolidator for efficient travel arrangements.• Negotiated with suppliers to obtain better rates and conditions for clients.• Developed marketing materials and client acquisition strategies to promote travel planning services.• Developed the department visa from the ground up, creating efficient processes and procedures to manage visa applications.• Assisted clients in gathering required documentation, completing application forms, and preparing for visa interviews.• Managed complex visa cases and emergencies by maintaining transparent communication with clients about potential risks and outcome• Used client feedback to refine and improve the department’s services and processes continually.*Achievements: Successfully Implemented and developed the visa department from scratch understanding customer needs, implementing new processes, and increasing the company's revenue

São José Do Rio Preto, São Paulo, Brazil

• Assisted in planning and organizing corporate events, including conferences, seminars, product launches, and company meetings for different clients.• Coordinated logistics for event venues, including booking locations, arranging seating, and setting up audiovisual equipment.• Managed relationships with vendors and suppliers, such as caterers, decorators, and entertainment providers providing end-to-end events support. • Handled RSVP processes, including sending invitations, tracking responses, and managing guest lists.• Assisted in the development and management of event budgets, monitoring expenses, and ensuring events stayed within financial constraints.• Conducted post-event evaluations, collecting feedback from attendees to assess the event's success and identify areas for improvement.• Demonstrated excellent time management skills, meeting tight deadlines and adjusting plans as necessary.• Anticipated potential issues and developed contingency plans to address emergencies and unexpected challenges.

Postgraduate Degree, Business In Digital Entrepreneurship

Bachelor'S Degree, Tourism And Travel Services Management