Carla Acosta Email & Phone Number

La Trinidad, Provincia De Buenos Aires, Ar

Buenos Aires Province, Argentina

Provincia De Buenos Aires, Argentina

Lituania

Assisting customers with queries and technical issues via email and live chat, ensuring high satisfaction.Solving problems related to web hosting quickly and efficiently, sometimes handling more technical queries related to web development and programming.Identification and resolution of failures in different aspects related to CMS, mostly WordPress, for the proper functioning of a website, as well as email services associated with a certain domain, on different platforms and email clients. Identification and resolution of failures in the DNS configuration of domains.Cultivating positive relationships and enhancing the customer experience through proactive communication and support.

Conduct both B2C and B2B support, take ownership of customer's issues, and follow problems through to resolutionHandle escalated customer support issues through live chat and other online toolsSupport other business units with customer liaison, accurately document customer requests, and provide feedbackAssist with technical issues, recommend solutions, and guide product users through features and functionalities.Handle issues via incident manager tools, securing smooth escalation and collaboration among different teams.Review documentation for new customer accountsEvaluate high-risk accounts, and analyze new customer processes and policiesEnsure all appropriate information is contained in the KYC to meet all regulatory, legal, bank, and audit requirements.

Argentina/Usa/Canada

Delivered data securely to clients for direct marketing campaigns with audience segmentation according to customer needs, while ensuring compliance with US and Canada’s data privacy laws.Ensured quality assurance of data and provided daily communication with brokers and sales.Provided support for billing activities, resulting in accurate and timely invoicing.Files & Data Enhancement: Combine / Drop / Tag / Suppress /Append /Optimize / Map Layouts / Key codesAccuracy & Delivery: QC / Fulfillment and Shipping / Analytics / Running counts / Mail Campaign ReviewProducts: Machine Learning Products / Tx Spend, Omni & Discover / B2B Bullseye / Total Source Plus / Target New Mover and New Mover Plus /Shopper’s VoiceBilling: Service Billing / Credits / AccrualsTools: Atlassian’s JIRA​ (Tickets / Dashboards / Reports), Universe, Selection Tool (UST), Order Management System (OMS), SRS, Globalscape, Unix - Linux​, Salesforce, CS Share, MS Teams, Excel.

Buenos Aires, Argentina

- Gestión y cobro de deuda temprana mediante llamadas telefónicas y correos electrónicos.- Brindar información precisa y detallada en respuesta a consultas, inquietudes y solicitudes relacionadas con productos y servicios.- Procesar y resolver eficientemente las solicitudes de los clientes, asegurando una experiencia satisfactoria.

Odontólogo, Advanced/Graduate Dentistry And Oral Sciences

Dentistry