Carla Drake Email & Phone Number

United States

Liverpool, New York, United States

Camillus, New York

Responsibilities included, but were not limited to:• Data entry and appointment scheduling using company schedulingprotocols and an internal scheduling database software.• Order and maintain appropriate/approved office supplies.• Manage petty cash account, execute accurate routine large bankdeposits (cash and check) and credit transactions.• Submit weekly sales reports to clinician and corporate staff.• Package and ship supplies, ear molds to clinics and main office.• Greet all patients and obtain potential referrals.• Understand current marketing promotions.• Work directly with insurance companies to determine patient specificcoverage.• Understand and abide by current HIPAA laws.

Baldwinsville, Ny

Responsibilities included, but were not limited to:• Answering multi-line phones, transferring calls, and conferencing.• Monitoring delivery notifications, contacting customers with updated ETA’s.• Assessing customer issues and complaints for resolutions.• Processing claims for tobacco and cigarette returns, coordination of returns.• Continuously updating knowledge of return procedures, new products andvendors.• Processing return/credit request for delivery errors/mis-picks/shorts/damages.• Setting up accounts for new Sam’s Clubs, Wal-Mart, and temporaryaccounts for relocation purposes.• Coordinating distribution deliveries across various departments andmanagement teams.• Balancing inventory discrepancies with distributions.• Keeping an accurate, detailed, and all-inclusive log of all things requiringdocumentation via Excel.• Formatting documents to be utilized by the company.• Completing over 100 outgoing calls per shift to communicate dispatchdelays, delivery changes, and weather-related issues.• Fax, Copy, Scan, Print, E-mail, Scan to E-mail, Microsoft Outlook, Word,Power Point, Excel, One Note, FedEx as well as dozens of inter-company webapplications.• Consistently demonstrate impeccable organizational skills.• Ability to multi-task daily while consistently producing excellent work in anefficient manner.• Outstanding attention to detail, always striving for perfection.• Ability to communicate clearly and professionally across all levels ofmanagement within McLane, and all other companies associated withMcLane.• Comprehensive knowledge of all policies and procedures.

East Syracuse, Ny

Review arrivals- note special requests, block out rooms as needed.Check guests in and out of the hotel in a confident, professional and friendly manner.Answer all phone calls promptly and knowledgeably, while ensuring complete and accurate information.Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.Follow established key control policy.Ensure proper credit policies are followed.Issue guest safety deposit boxes.Submit all lost & found articles accompanied by a completed lost & found report.Knowledgeable of immediate area, services, attractions, and events.Knowledgeable of fire and emergency procedures.Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.Verify credit limit report.Monitor room availability throughout the day.Review daily the selling status of the hotel Performsall other duties as directed by immediate supervisor.Perform other department related duties as they become necessary. [laundry, maintenance and house-keeping]

Syracuse, New York Area

Work as part of a team to promote the best client service possibleBuild and promote strong relationships with clientsConsistently meet or exceed essential call metrics and sales targetsUtilize the "one call close" Prioritize work load and/or request for assistance as required

East Syracuse, Ny

Review arrivals- note special requests, block out rooms as needed. Check guests in and out of the hotel in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, while ensuring complete and accurate information. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Issue guest safety deposit boxes. Submit all lost & found articles accompanied by a completed lost & found report. Knowledgeable of immediate area, services, attractions, and events. Knowledgeable of fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel Performsall other duties as directed by immediate supervisor. Perform other department related duties as they become necessary. [laundry, maintenance and house-keeping]