Carla Brotherston Email & Phone Number

Greater Nashville Area, TN

• Onboarding process with owners including data gathering on their home, gathering required information and helping to prepare the home as a short-term rental
• Work proactively with owners to remove barriers that reduce bookings and lead to guest experience issues
• Respond in a timely manner to owner questions / issues and offer rapid solutions, working with other Turnkey departments like Sales, Field Operations and the Guest Experience team
• Become generally knowledgeable on all aspects of the TurnKey offering – listing strength, utilization and rate management, license/tax compliance, and overall property management processes
• Perform “campaigns” as assigned, to reach out to specific segments of owners with targeted solutions, needs, and opportunities; report on progress and results of these campaigns
• Build strong and lasting relationships with owners, assuming primary responsibility for owner retention

Greater Nashville Area, TN

While searching for the right opportunity, I am currently working as an independent contractor for Chartwell Hospitality assisting in the opening of new hotels.

Port St. Lucie, Florida

Managed the day to day operations of 130 Guest rooms, 1700 sq. ft. meeting space, a leased restaurant and 45 employees.Directly Responsible for Revenue Management on property using GROConsistently ranked in the top 5% for Service, Loyalty, and Cleanliness in the HGI BrandSupervised major renovations and capital improvements Responsible for all AP/AR.

Port St. Lucie, Florida

Successfully launched new hotel as a member of the pre-opening team Analyzed competition, market positions, product lines and service levelsCreated positioning strategy utilizing revenue management toolsBuilt customer base by developing and maintaining relationships with local and national accountsManaged high profile key accounts including PGA of America.

Palm Beach Gardens, Florida

Responsible for corporate travel accounts and group bookingsAttended trade shows for associations and government businessesExceeded all revenue goals every quarter during my employment

Hershey/Hummelstown, Pennsylvania

Exceeded YOY room revenue by 9.5% during first year with a RevPar Index of 148.7%Top clients included Hershey Foods and Penn State Hershey Medical CenterCreated and promoted Hershey Park vacation packages Responsible for budget preparation and presentation

Wormleysburg PA