Operations Manager
Performed overall operation functionality of assigned location, including homeowner realtions, guest services, maintenance, and housekeeping. Overall objective of ensuring long-term homeowner satisfaction and retention on RQ rental program while also ensuring outstanding guest services. Responsible for administrative functions including but not limited to; processing of vendor invoices, coding/processing of purchase card transactions, billing of owners, completion and timely submission of SOX required documents/reports, coordination of Rental Management Agreement processing with Liaison Department. Perform Housekeeping, Maintenance and overall Quality Assurance functions, including conducting routine unit inspections, for cleanliness, general repair, as well as overall unit condition. Communications with homeowners, including response to inquires, problem resolution, owner statement explanations, general owner commication efforts. Support Area General Managers in all facets of their responsibilities.