Carla Poitras Email & Phone Number

Andover, Massachusetts, United States

Andover, Massachusetts, United States

Andover, Massachusetts, United States

Andover, Massachusetts, United States

ALKU is a specialized consulting services firm that focuses on deploying highly skilled consulting resources in the areas of Technologies, Healthcare IT, Life Sciences, and Government Solutions.Website: www.ALKU.comSocial Media: @LifeAtALKU

Peabody, MA

• Deliver an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty to grow top-line sales.
• Provide onboarding, training and knowledge transfer for new hires on merchandise standards, elevated selling behaviors, completing assessments and backroom organization.
• Lead team processing and replenishment.
• Maintain visual merchandising standards of the total store.
• Execute short term sell-through strategies with the use of visual merchandising filters.
• Reinforce store strategies to reduce shrink and build personal capabilities in asset protection.

Peabody, MA

• Exhibit outstanding customer service skills by matching product knowledge with customer needs.
• Assist in training new employees in company standards and processing techniques.
• Drive sales growth by adapting to multiple areas including selling, processing merchandise, replenishing sales floor and setting floor sets.
• Construct merchandise displays using company issued schematics to set product presentation according to standards.

Durham, NH

• Opened and closed store while handling related procedures.
• Performed register balancing measures at shift changes and closing.
• Worked well in a fast-paced environment while upholding high standards.

Danvers, Massachusetts

• Conducted needs analysis and input various data into software systems accurately.
• Assisted in continuous improvement efforts to enhance and provide increased functionality of systems.
• Evaluated the business requirements of internal clients and design the appropriate application.
• Created an application for the accounting department to export tax forms quickly and efficiently.
• Participated on project team to support upgrades and enhancements to Abiomed App.
• Managed mobile application content by verifying information in the system is accurate and up-to-date.