Carl Apponi Email & Phone Number

Chicago, IL

Support Supply Chain programs by providing a comprehensive level of customer service to both donors and member food banks. Process and fulfill member orders for product (including grocery and produce), arrange for shipment of orders through transportation carriers, and process and inventory donations made by grocery and produce donors.

Mccain Foods

• Integral part of supply chain customer service team supporting foodservice organization in U.S.Responsible for supporting approximately 7,000 orders per year and $100 million in product sales.
• Assisted the implementation of SAP operating system in 2012 - 2013.
• Ensured supply chain efficiencies were met by utilization of various reporting tools.
• Assisted in the training of new and existing employees on systems, SOPs and standard work practices.
• Produced and analyzed trend and exception reports to make recommendations to close identified gaps

• Provided superior supply chain customer service support for the largest drug store account at Kraft ($64 M sales as of 2008) Responsible for maintaining open communications between sales, product supply.
• Improved on-time deliveries by average of 20% over 3 years while maintaining a 96% case fill rate by monitoring customer website delivery appointment tracking system to determine if intervention was needed.
• Instituted monthly meetings with middle management, sales, logistics and credit to increase visibility of business results (case fill rate, deduction balance, inventory outages).
• Instrumental in increasing customer satisfaction ratings approximately 25% through implementation of expanded reporting procedures.
• Consistently involved in leadership role within customer service team.
• Improved customer service by assisting with training and ongoing support of internal employees during new system rollouts.

• Part of a team that provided supply chain customer service for the largest Convenience Store account at Kraft ($130 M sales as of 2006).
• Implemented weekly conference calls with sales, supply chain and demand planning resulting in 18% improvement in case fill rate.
• Successfully managed business integrations of acquired and divested companies with minimal disruptions to our customers.
• Reduced late deliveries by 30% during high volume business periods by obtaining pre-set delivery appointments for the carriers.
• Improved order fill rate to the customer by 25% by delaying shipments within their delivery window.

• Solely responsible for supply chain customer service for targeted fast growth accounts in the Convenience Store, Mass Merchandise and Drug Store region at Kraft ($31 M sales as of 2003)
• Received 2000 Kraft Best Customer Business Team award (Dollar Stores) for most increased sales volume from previous year.
• Reduced customer deductions by 10% in 1998 while maintaining an average days late of 4 for the top 20% of accounts by working closely with credit and deduction coordinators to communicate issues to sales reps.
• Increased direct plant shipment orders by 40% in 10 months in 1999 by working closely with sales team on planned promotions.
• Maintained a low deduction balance in 2001 when two accounts declared bankruptcy, shielding Kraft from further liabilities.
• During Nabisco integration in 2002, provided leadership and business experience to facilitate a difficult and challenging transition.

Mba, Business Administration

Ba, Business Administration