Carla Schintu Email & Phone Number

Milan, Lombardy, Italy

Milan, Lombardy, Italy

- Run data analysis on customer base through Salesforce Data Cloud, Analytics and SOQL- Create content and journeys through Marketing Cloud for DEM delivery- Segment creation and activation through Data Cloud- Opportunity Management project definition and coordination

Milan, Lombardy, Italy

B2B & B2C customer relationship and order management- Lead the full-cycle of special orders for Mirta’s VIP customers with special requests and arrange customized orders as a main point of contact with brands- Monitored B2B customers’ logistical support including international shippings- Managed 300 Intercom/Salesforce cases per weeks on average, successfully maintained 4.90 stars score on a consumer review website, Trustpilot (over 3,000 reviews)- Reduced the median response time to customers from 6.5 hours to 2 hours within the first 4 months of employmentBrands relations- Function as a project manager for promotional events including supporting live streaming content with B2B clients- Built and maintain relationships with 70+ brands present on Mirta’s online platform and managed customers’ orders from payment to customization requests to pick-ups

Firenze, Tuscany, Italy

Implemented sales activities in collaboration with a team of 12 teammates to achieve the set objectives related to the boutique's turnover, generating over 150K in sales- Collaborated to all “non-sales” activities including maintenance of the order in boutique, management of stocks/inventories, and store security- Executed back-office activities such as shipping operations, preparation of the necessary elements for products packaging and deliveries

Cordoba, Andalusia, Spain

- Secured the renewal of over 30 Bilateral Agreements among Córdoba University and its international partner universities - Advised incoming international students on their international mobility duties and activities- Executed front desk activities and secretarial duties

Olbia, Sardinia, Italy

- Provided support to the information desk's daily activity in collaboration with its staff - Delivered multilingual assistance to Italian and international passengers both at the desk and at thephone- Promoted local tourism services and activities

Jongro-Gu, Seoul, Korea

- Developed personalized courses according to each student's level- Evaluated weekly homework and performed language assessments- Tutored students on listening, speaking and writing practice

Yeongdeungpo-Gu, Seoul, Corea

- Planned and carried out activities for “Made in Italy” sponsorships (evaluated over 15 restaurants for the Ospitalità Italiana award, reached out to over 100 partners to secure sponsors for the the “Italian Wine Festival” events- Edited monthly newsletter and coordinated promotional events while conducting market research- Integrated communication and social media marketing strategies for Gala dinner events

Nuoro, Italia

- Advised customers on product offers and resolved daily customer service related issues- Negotiated multilingual sales activities and deals with brand managers (€3 million/year revenue on average)- Managed purchasing processes for jewelry products, operated payment and packaging operations- Coordinated over 15 events planning and executed public relations during events and jewelry displays (Magie d'Inverno, Magie di Nozze, Cooking classes)

Fashion Business & Marketing

Master'S Degree, Business Administration, 102/110

Activities and Societies: Economics Students Association, PR and treasurer

Erasmus Student, Economia

Bachelor'S Degree, Economics And Management, 92/110

Activities and Societies: Economics Students Association, PR and treasurer

High School Diploma, Foreign Languages And Literatures, General