Hi! I'm a customer experience enthusiast with several years of experience in service design, branding and innovation projects. I'm passionate about creating delightful experiences that are centered on what people need and want. I would say I'm a naturally empathic person, and I truly believe empathy can transform the world.About me:- 9 years’ experience with projects following human-centered design process- Solid experience improving customer's journeys, providing insights to support customer strategy- Passionate about creating amazing experiences, centered on what people need- Project management skills and solid background working with cross-functional teams to implement CX improvement strategies- Relevant skills in branding projects- Bachelor’s degree in Business Administration, Design Thinking certified