Carl Howard Email & Phone Number

Austin, Texas Area

Richardson, Taxes

Working within the Enterprise Project Management Office (EPMO), consulting directly with lines of business to analyze data, business processes, and current systems in order to re-design, test, and deliver solutions that achieve business goals. Responsibilities:● Created and analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS). ● Prepared and analyzed AS IS and TO BE in the existing architecture and performed gap analysis. ● Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level. ● Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.● Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed.● Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams. ● Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.● Responsible for providing analytical support in the Design, Development and Implementation of Projects. Results:● Redesigned, redeployed, and stabilized the Mobile Device Management (MDM) system (MobileIron).● Redesigned, upgraded, and improved security of the Data Loss Prevention (DLP) system (McAfee EPO, DLPe, NDLP, SEIM).● Analyzed and reported on audit findings and system vulnerabilities. Provided recommendations for remediation. ● Documented and streamlined the EPMO waterfall processes utilizing Visio.

Athens Tx

Business/Systems Analyst, Sales Engineering, Project Manager (95% Remote)Focus: Consulted directly with customers to analyze business processes and current systems in order to design, test, and deliver a solution that achieved their business needs. As a Lead Business Analyst, was also responsible for successfully setting, managing, and communicating the schedule, scope, and budget of projects.● Managed successful projects with varying scopes including business needs analysis, process improvement, and FULL software configuration and implementation.● Streamlined, defined, and documented business processes which increased end user consistency and efficiency.● Reduced project escalations and increased company profitability by setting clear expectations at the onset of projects and proactively addressing potential risks and issues throughout.● ROI increases through direct strategic design, acquisition, management, and implementation of enterprise-wide telecom technology infrastructure using IaaS, SaaS, PaaS● Develop cost saving pre-sales and post-sales technical solutions providing an average of 30%+ monthly savings● Ensure successful deployments by coordinating resources and timetables with customer stakeholders● Onsite and hybrid private cloud implementations of software-only Unified Communication solutions virtualized in VMware, Microsoft Hyper-V platforms

Austin, Texas Area

Hand-picked to craft and execute comprehensive IT business strategies and other key initiatives. Engaged leaders from various business disciplines to ascertain needs and develop system, networking, communications, and support solutions. ● Virtual: AWS, VMware● MS Office Pro Suite● Database: MS SQL, MySQL and Oracle ● Networks: pfSense, Cisco, HP; TCP/IP, VPN, Firewalls, HTTP(S), SMTP● AWS; VPC, S3, EC2, IAM● Linux: Kali Linux, Gentoo Linux, Ubuntu, Linux Mint● Microsoft Windows: 95-10● Mac: Leopard-Sierra● Microsoft Servers,2000-2016, Exchange, SQL, SharePoint● Microsoft 365Some clients include: Nasa, DoD, Army, Air Force, Halliburton, Koch, CBRE, and others

Austin, Texas Area

-Managed Customer Support Team. Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.Prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; problem resolution; completed audits; identified customer service trends; determining system improvements; implemented change.-Managed Internal IT Team. Coached and mentored new staff members; includes conducting performance reviews.Some clients include: Nasa, DoD, Army, Air Force, Halliburton, Koch, CBRE, and others

Austin, Texas Area

Consulted directly with Fortune 1000 Companies Worldwide to analyze business processes and current systems in order to design, test, and deliver a software solution that achieved their business needs. Some clients include: Nasa, DoD, Army, Air Force, Halliburton, Koch, CBRE, and others

Lawton, Oklahoma Area

High pace, high profile with little room for mistakes or lack of knowledge. As a Non-Commissioned Officer, I led and mentored a team of up to 12 Systems Engineers supporting a user base of 800+. Assigned to provide technical support to multiple high profile events including the commanding General of US Army Korean Force. Key Competencies: Classified Info./Materials Security, Data Management, Data Security, Electronic Device/System Installation/Repair, Network Administration, Systems Integration/Information Architecture, Technical Writing● Conducted multiple Active Directory Upgrades and Tree-to-Tree migrations● Active Directory Group Policy; Managed the security, patching, and continual maintenance of 400+ Active Directory network assets and users in both field deployments and in office environments

-Supervised a 6-member team that supported clients nationwide and in Canada with computer problems concerning the Pre-Paid Legal website and programs.-Assisted with difficult and upset customers in a professional and respectful manner.-Screened calls for quality assurance and maintained call stats to insure our team goals were met.-Developed and maintained the team Intranet website.

Bachelor’S Degree, Business Administration, Management And Operations, 3.365

Diploma, Army Warrior Leadership Course

WLC, formerly called Primary Leadership Development Course (PLDC), is the first leadership course Non-Commissioned Officers (NCOs) attend..

25B, Advanced Individual Training (609 Hours), Fort Gordon, Ga, 2000; Info. Systems Operator/Analyst

Activities and Societies: US Army Signal CorpConfigures information processing equipment into required operating configurations. -Performs.

Diploma, High School