Carley Maleri Email & Phone Number

Tampa, Fl, Us

Remote

- Coordinate and implement marketing efforts through direct mail campaigns, email campaigns, and social media.- Provide ongoing tracking of marketing campaigns and results.- Build and maintain positive and productive relationships with the client, insurance carriers and all other internal and external partners.- Set up a booth and promote the product and represent the brand at conventions throughout the year. - Build and maintain cross-sell and upsell functionality across several product lines.

Lakeland, Florida, United States

- Utilized knowledge of customer experience to create specialized plans for customer retention, acting as leader for change in the department.- Utilized advanced skills in solving problems and making accurate decisions that brought immediate results.- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Lakeland, Florida, United States

- Defined and integrated roles, responsibilities and processes for business team and data management organization.- Planned and executed large scale events with GEICO and United Way partners throughout the campaign.- Worked with senior management to define project scope and direction, created inter-departmental frameworks to drive successful project execution.- Named 2021 Large Business Employee Coordinator of the year by United Way of Central Florida.

Tampa, Florida, United States

- Used knowledge of community, local events, trends, and other market research to capture attention and generate event attendance - Established presence on social media platforms and other mediums to elicit customer engagement- Utilized local demographics, trends and forums to create buzz and optimize growth

- Coached team members to deliver hospitable, professional service while adhering to set service models.- Exceeded team goals and collaborated with staff members to implement customer service initiatives.- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.- Resolved account issues to build rapport and relationships with clients.- Assessed personnel performance and implemented incentives and team-building events to boost morale.- Executed on-time and under budget project management on complex issues while updates customers on availability.

Lakeland, Florida

- Displayed high-level sales, negotiation and proposal preparation skills.- Built cohesive teams and devised clear, actionable plans to meet program goals.- Collaborated with customer service teams to streamline processes and improve profit margins.- Mentored several agents in achievement of program development and delivery objectives.

Lakeland, Florida Area

- Investigated policies to complete referrals from several departments and local field offices- Completed data entry in a timely manner

- Analyzed real business issues impacting GEICO with projects in 3 departments (sales, service, claims)- Worked in teams of 4 to present results and recommendations to upper management- Developed and strengthened leadership behaviors through networking and implementation of feedback- Planned and executed a community service event with proceeds benefiting Make-A-Wish Foundation