In my role as Senior Field Development Specialist, I facilitate cross-functional collaboration between field requests, marketing, event, and corporate support to drive global sales initiatives. My focus on comprehensive project coordination ensures the seamless execution of corporate Zoom calls, meetings, and regional events.Cross-Functional Collaboration: Enhance communication across departments to support global sales initiatives, ensuring alignment between field requests and corporate goals.Event Coordination: Oversee logistics for corporate Zoom calls and regional events, including agenda development, email communications, and logistical arrangements to engage stakeholders effectively.Isagenix Company Calls: Act as the primary point of contact for all corporate calls, managing the Global Field Development Outlook calendar and processing invoices for interpretation services. Analyze data from webinars and meetings to generate performance reports, providing insights for future improvements. Host and coordinate monthly virtual events collaborating with vendors and marketing teams to maximize content relevance and engagement.Field Training & Opportunity Calls: Manage all field training webinars, ensuring smooth execution through monitoring and facilitating Q&A sessions. Create and manage communication strategies via Asana and maintaining a dedicated WordPress page to keep leaders informed and engaged.Miscellaneous Tasks: Assist with the SERV International partnership, overseeing contracts, communications, and marketing efforts. Act as the main administrator for Global Field Development, managing requests and communication across departments. Have a blast goofing off on my Isagenix Instagram account.With a commitment to enhancing organizational efficiency and driving engagement, I leverage data insights and strong collaboration skills to support the success of Isagenix initiatives.

In my role as Sales Support Coordinator, I support the quality, growth, and overall experience of Isagenix's Global Zoom Webinars & Meetings & Associate Run Events (A.R.E.s). Collaborating closely with local event hosts, Marketing, and Sales teams, I manage event communications and promotional strategies across various corporate channels.Key responsibilities include:Event Development & Coordination: Assist in creating Standard Operating Procedures and event materials while coordinating rehearsals, follow-ups, and seeking continuous improvement opportunities to enhance event success.Collaboration with Regional Sales: Partner with the Regional Sales Team to ensure seamless execution of presentations and logistics, while providing A.R.E. training for new team members.Corporate Representation: Occasionally represent Isagenix at A.R.E.s across North America, serving as the corporate representative and fostering relationships with attendees.Training & Resource Development: Create and maintain supporting tools and training materials for A.R.E.s, developing strategies that empower sales efforts.Leadership Communication: Act as the main point of contact for Leadership & Training Calls via Zoom, organizing and managing monthly agenda meetings for key stakeholders.VIP Engagement: Assist with company VIP visits by facilitating tours, managing setups, and ensuring a welcoming environment.Non-Profit Oversight: Lead the transition of Isagenix's non-profit organization, the ISA Foundation, managing relationships with potential partners and supporting field relations requests.Project Management: Utilize tools like Asana for project management, manage Zoom calls, and provide administrative support to the Regional Sales and Executive Leadership teams.With a commitment to excellence and strong organizational skills, I strive to create impactful events that foster collaboration and drive success.

As an HR Support Specialist at Amazon, I provided high-volume customer service and data management support for employees, collaborating effectively with HR teams, benefits, and payroll to ensure seamless operations across the organization.Key Responsibilities:Customer Service & Support: Delivered exceptional service to Amazon employees, addressing inquiries and resolving issues efficiently while fostering positive relationships with HR team members.Data Management & Auditing: Conducted comprehensive audits for multiple facilities in the Midwest region, ensuring compliance with HR processes and data accuracy.HR Process Implementation: Managed a range of HR processes for hundreds of sites, including time and attendance tracking, job abandonment management, and weekly payroll audits.Collaboration & Relationship Building: Developed strong partnerships with various stakeholders, executing high-level decisions and contributing to innovative HR offerings.Performance Adherence: Successfully navigated multiple processes and tasks during shifts while consistently meeting performance metrics and quality expectations.My role allowed me to enhance operational efficiency while supporting the HR needs of a diverse workforce, contributing to a positive employee experience across the network.

In my role as a Wellness Consultant, I empower both new and existing members to enhance their well-being by matching them with the right nutritional products and resources tailored to their individual health needs.Key Responsibilities:Personalized Consultations: Consult with members to identify their wellness goals and provide tailored recommendations for nutritional products and resources, fostering a holistic approach to health.CRM Management: Maintain accurate and detailed records of company members, prospects, and referrals in ICE CRM, ensuring efficient tracking and follow-up.Customer Service Excellence: Effectively organize and respond to customer needs, consistently achieving monthly sales and performance targets while providing exceptional service.Order Processing & Support: Assist members in processing product orders and aligning them with relevant wellness resources and programs to support their specific body systems.Holistic Wellness Education: Leverage knowledge of whole body wellness, including spiritual, emotional, and physical health, to educate members on different body systems and the lifestyle choices and nutrients necessary for optimal healing and thriving.Through my dedication to fostering wellness and providing personalized support, I help members make informed choices that contribute to their overall health and well-being.

As a Client Care Representative for North America’s largest business coaching company, I effectively managed a high volume of inbound and outbound calls, consistently meeting qualitative and quantitative targets.Key Responsibilities:Call Management: Handled large volumes of client interactions in a timely manner, ensuring exceptional service delivery and satisfaction while achieving team performance goals.Relationship Building: Cultivated sustainable relationships with clients by actively uncovering their needs and providing tailored solutions to enhance their experience.CRM Training: Trained clients on utilizing Referral Maker CRM, empowering them to market their services effectively while embodying the company’s philosophy of working by referral.Event Support: Assisted in servicing over 3,000 guests at the annual MasterMind event, collaborating closely with the Events Department to ensure a seamless experience.Salesforce & Talk Desk Proficiency: Utilized Salesforce and Talk Desk to address client inquiries, billing issues, and service questions, while efficiently processing event sales, memberships, and training kit orders.Cross-Department Collaboration: Supported requests related to retention, events, shipments, marketing, tours, and sales, ensuring smooth operations across all departments.Client Tours: Delivered comprehensive tours to new and existing clients, sharing insights on the roles of various departments, executive leadership, and The Brian Buffini Show podcast, which has educated over 3 million business professionals in 37 countries.Through my commitment to client satisfaction and operational excellence, I contributed to the ongoing success of the company and the growth of our client relationships.

As a University Counselor II, I served as the primary point of contact for prospective and current online doctoral learners, guiding them through their educational journey with a focus on support and success.Key Responsibilities:Student Engagement: Managed inbound and outbound communications with prospective and current doctoral learners, fostering strong relationships and providing tailored support throughout their programs.Coaching for Success: Coached current learners to enhance their academic experience, helping them navigate challenges and achieve their educational goals.Team Collaboration: Contributed to a high-performing team dedicated to meeting performance targets and generating referral activity through effective collaboration and support.Training & Development: Assisted in training new University Counselors on conversation techniques, rapport building, and best practices to enhance team performance and student support.Admissions Guidance: Guided prospective learners through the admissions process, clearly communicating program requirements, transfer credits, payment options, time commitments, dissertation/residency details, technology needs, student support services, and financial aid information.Record Keeping: Maintained accurate and confidential student records in compliance with the FERPA Act, ensuring data integrity and privacy.Follow-Up & Customer Service: Executed effective follow-ups while demonstrating flexibility and compassionate customer service, addressing learner needs promptly and professionally.Technical Proficiency: Utilized CRM systems, Calabrio database, Microsoft Outlook, IP phone systems, and Quick Connect work queues to ensure excellence in student services and interdepartmental collaboration.My role was pivotal in enhancing the student experience and ensuring that learners felt supported and informed throughout their doctoral journey.

As a Barista, I played a key role in promoting coffee consumption and enhancing the customer experience by providing education and high-quality service.Key Responsibilities:Customer Engagement: Welcomed customers by assessing their coffee interests and needs, ensuring a personalized experience that fostered loyalty and repeat business.Education & Sales: Educated customers on the menu, answering questions and presenting various options to enhance their enjoyment and appreciation of coffee.Drink Preparation: Prepared and served a variety of coffee drinks, including espresso, café lattes, and cappuccinos, following prescribed recipes and techniques to maintain consistency and quality.Revenue Generation: Attracted new customers and generated sales by defining and promoting new services and products, contributing to overall business growth.Inventory Management: Maintained inventory levels by replenishing coffee bean supplies, stocking brewing equipment, and ensuring availability of pastries and cookies.Equipment Maintenance: Kept coffee brewing equipment in optimal working condition by following operating instructions, troubleshooting issues, and performing regular maintenance.Health & Safety Compliance: Ensured a safe and healthy work environment by adhering to organizational standards and sanitation regulations.Process Improvement: Enhanced quality results by evaluating and redesigning processes, implementing changes to improve the overall appearance and functionality of the coffee bar.Training & Mentorship: Assisted in the training and mentorship of new baristas, fostering a collaborative and skilled team environment.POS Operation: Operated the POS system in a high-volume, fast-paced environment, accurately processing sales orders and handling cash transactions.Through my commitment to exceptional service and a passion for coffee, I contributed to creating a welcoming atmosphere that elevated the customer experience and drove sales.