• Point of contact for USA and European clients• Collaboration with clients and module owners to define scope and time-lines for all software releases• Co-ordination of module owners, development teams, and support team for client support and software releasesKey Projects & Achievements• Defined and implemented hybrid Agile-Waterfall software release cycle; tailored to meet individual client needs, improving turn-around time, quality, and most importantly customer… Show more • Point of contact for USA and European clients• Collaboration with clients and module owners to define scope and time-lines for all software releases• Co-ordination of module owners, development teams, and support team for client support and software releasesKey Projects & Achievements• Defined and implemented hybrid Agile-Waterfall software release cycle; tailored to meet individual client needs, improving turn-around time, quality, and most importantly customer satisfaction• Identified and delivered improvements to client support process, resulting in reduction of support queue by 75% Show less

Clients: Landmarc Support Services, Carnival UK• Filled dual role as project manager/business analyst• Implementation across office and ships of ERP solution, with focus on Supply Chain • Full life-cycle delivery of Helpdesk application and cloud-based workflow solution • Management of third party vendors and stakeholders • Management of projects teams comprising both contract and permanent staff

• Part of the senior business management team, responsible for design, development, and implementation of financial and project accounting solutions, with over 2000 clients• Overall budget, recruitment, and line management of all development, testing, business analysis, architecture, and problem management teams• Ownership and responsibility for full SDLC strategy , including release management, live implementation and support• Liaison and support of third-party resellers and… Show more • Part of the senior business management team, responsible for design, development, and implementation of financial and project accounting solutions, with over 2000 clients• Overall budget, recruitment, and line management of all development, testing, business analysis, architecture, and problem management teams• Ownership and responsibility for full SDLC strategy , including release management, live implementation and support• Liaison and support of third-party resellers and management of third-party and off-shore suppliers for development and testingTechnologies• C#.net, Delphi, Test Manager, Test Complete, SQL Server, MS Office/Sharepoint, Desktop, Web, MobileKey Projects & Achievements• Implemented Agile practices across all delivery streams and reduced defect rate by 85%• Changed core product software enhancement practices and improved turnaround from 9 months to 6 weeks• Created a new service improvement team to tackle customer led issues and requests resolving over 100 issues in a 3 month period; more than double the target• Identified and outsourced non core products and activities that improved the focus of the in house team; delivering efficiencies and increasing support output by over 20%• Managed an ITIL based customer service improvement programme that increased customer feedback scores by over 15%• Designed and implemented a cost effective offshore model for regression testing that increased in house capacity by 80% whilst improving software quality• Created a new engineering and innovation team to research, monitor, and implement technical updates, increasing success rates of new business sales Show less

• Management of product portfolio comprising BI, MDM, CRM, Finance, Fulfilment, eCommerce, and Warehouse systems, including related budget and product road-maps• Management of multi-skilled teams both on-site and off-shore, covering business analysis, development, testing, and support• Third party supplier management and liaison for development/testing and system implementation, including IBM, Oracle, PWC, Accenture, Wipro• Release management and live implementation into multiple… Show more • Management of product portfolio comprising BI, MDM, CRM, Finance, Fulfilment, eCommerce, and Warehouse systems, including related budget and product road-maps• Management of multi-skilled teams both on-site and off-shore, covering business analysis, development, testing, and support• Third party supplier management and liaison for development/testing and system implementation, including IBM, Oracle, PWC, Accenture, Wipro• Release management and live implementation into multiple, global locations, including UK, Netherlands, Finland, Norway, and AustraliaTechnologies• Java, PHP, Progress, Pentaho, Oracle, MySQL, Quality Centre, Desktop, Web, MobileKey Projects & Achievements• Developed new IT delivery function; identifying process improvements, defining job roles and embedding Agile best practices, reducing contractor costs by 70%• Managed full life cycle customer scheme management projects in Finland and Norway, tracking payment and supply of lenses, exceeding target uptake in year one by over 50%• Implemented re-launch of company reporting tool (Pentaho), delivering significant cost savings against investment in alternative tool (Oracle) and presenting at UK seminar (http://events.pentaho.com/rs/pentaho/images/Pentaho%2520at%2520Specsavers_customerpreso.pdf)• Significant contributor to £10m project for 'single view of customer' utilising Oracle suite, integrating retail, web, and CRM data sources, covering letter, e-mail, SMS channels Show less

• Responsibility for parallel projects ranging from thousands to over one million GBP• Management of 3rd party (US, India, Bulgaria) development and testing service providers• Recruitment and line/task management of project and delivery teams• Management of live implementation and collaboration on release managementTechnologies• MS Office/Project/Sharepoint, Test Director, QTP, Oracle, Mainframe. Desktop, WebKey Projects & Achievements• Implemented a £1.5m… Show more • Responsibility for parallel projects ranging from thousands to over one million GBP• Management of 3rd party (US, India, Bulgaria) development and testing service providers• Recruitment and line/task management of project and delivery teams• Management of live implementation and collaboration on release managementTechnologies• MS Office/Project/Sharepoint, Test Director, QTP, Oracle, Mainframe. Desktop, WebKey Projects & Achievements• Implemented a £1.5m project to upgrade technical infrastructure to one of two main systems; extensive use of test automation for stress/load/regression limited impact to only a single severity 2 incident at go live• Completed certification as Agile coach in record time, leading to nomination to become the UK Agile SME and Agile mentor for all other project managers• Used to 'fix' in-flight, ailing projects for other PMs, ensuring correct sponsorship, project objective, appropriate stakeholders and expectations being managed Show less

• Management of 3rd party off-shore development and testing service providers• Management of development and testing teams, covering design, development, testing and implementation of major and minor software releases• Working closely with support and implementation teams to manage releases and minimise impact of live implementationsTechnologies• Java, Cobol, Test Director, MS Office/Visio, Oracle, Mainframe, Desktop, WebKey Projects & Achievements• Led adoption… Show more • Management of 3rd party off-shore development and testing service providers• Management of development and testing teams, covering design, development, testing and implementation of major and minor software releases• Working closely with support and implementation teams to manage releases and minimise impact of live implementationsTechnologies• Java, Cobol, Test Director, MS Office/Visio, Oracle, Mainframe, Desktop, WebKey Projects & Achievements• Led adoption of new IT software delivery methodology, enabling achievement of CMMI Level 2 compliance• Designed, implemented, and managed the process to incorporate delivery of production problem fixes alongside project delivery, reducing the defect backlog by 25% Show less

• Management of MIS consultancy team responsible for supporting data-warehouse users in marketing and operations departments• Line management, resource management, and lead analyst on major software releases; responsible for QA of systems analysis artefacts for each quarterly release• Reviewer/approver of project plans, business requirements, designs, and test plansTechnologies• Brio, Datastage, AbInitio, MS Office, Oracle, SQL ServerKey Projects &… Show more • Management of MIS consultancy team responsible for supporting data-warehouse users in marketing and operations departments• Line management, resource management, and lead analyst on major software releases; responsible for QA of systems analysis artefacts for each quarterly release• Reviewer/approver of project plans, business requirements, designs, and test plansTechnologies• Brio, Datastage, AbInitio, MS Office, Oracle, SQL ServerKey Projects & Achievements• Designed and implemented telesales data-mart, providing significantly improved sales staff incentive scheme and management effectiveness of sales campaigns• Collaborated with reporting vendor to pioneer metrics dashboard approach resulting in nomination for an international award for innovation at the world-wide Brio User Group Show less

• Point of contact between IT and all finance-related business areas, i.e. Payroll, Stock/Brand Finance, Estates, Treasury• Management of financial and management reporting solutions, including data ware-housing and finance processesTechnologies• BusinessObjects, PeopleSoft Financials & HR, MS Office, VB/VBA, Informix, SQL ServerKey Projects & Achievements• Implemented mobile solution for store audit, including mobile upload into data-warehouse, providing new… Show more • Point of contact between IT and all finance-related business areas, i.e. Payroll, Stock/Brand Finance, Estates, Treasury• Management of financial and management reporting solutions, including data ware-housing and finance processesTechnologies• BusinessObjects, PeopleSoft Financials & HR, MS Office, VB/VBA, Informix, SQL ServerKey Projects & Achievements• Implemented mobile solution for store audit, including mobile upload into data-warehouse, providing new functionality scoring model to target ‘problem’ stores• Managed a major upgrade of head office ERP solution incorporating PeopleSoft Financials and HR/Payroll bringing 3rd party support back into contract• Designed and implemented various integration solutions with PeopleSoft Financials, e.g. property valuation and management of rent payment and receipt, providing finer detail management of company funds related to rental income/outgoings - £50 million per year Show less

• Full lifecycle management/delivery of IT solutions, with focus on data-warehouse and data integration• Communication, training, and enforcement of data protection actTechnologies• BusinessObjects, MS Office, VB/VBA, Informix, MS AccessKey Projects & Achievements• Integrated Patient Administration System with modern technologies (e.g. MS Word) to deliver medical letter production and management to both General Surgery and Orthopaedic secretariat, doubling the… Show more • Full lifecycle management/delivery of IT solutions, with focus on data-warehouse and data integration• Communication, training, and enforcement of data protection actTechnologies• BusinessObjects, MS Office, VB/VBA, Informix, MS AccessKey Projects & Achievements• Integrated Patient Administration System with modern technologies (e.g. MS Word) to deliver medical letter production and management to both General Surgery and Orthopaedic secretariat, doubling the capacity of both teams and significantly improving the management and filing of patient letters• Implemented pilot data-warehouse solution, with initial phase providing improving management and search capabilities for bone marrow donor identification Show less

Deputy manager for computer-based training (CBT) teamFull life-cycle delivery of CBT solutionsTeam Leader for team of electronic (avionics) engineersMaintenance of flight simulators