Carl Millburg

Carl Millburg Email and Phone Number

Unified Communications and Collaboration Specialist | UC Support Engineer | Voice Operations Specialist | Jr. Collaboration Engineer | Associate Voice Operations Engineer | Teams Administrator | Teams Support Engineer @ Discover Financial Services
Chicago, IL, US
Carl Millburg's Location
Greater Chicago Area, United States, United States
Carl Millburg's Contact Details

Carl Millburg personal email

Carl Millburg phone numbers

About Carl Millburg

I am a goal oriented, analytical, voice and collaboration specialist proficient in supporting and administering Unified Communications and Collaboration systems. My experience includes managing and supporting Cisco Unified Communications Manager (Call Manager), Unity Connection Services and Microsoft Teams Calling. Additionally, I have expertise in supporting messaging and collaboration applications including Cisco Jabber, Webex meetings and Microsoft Teams. Key accomplishments include upgrading a Cisco UCM system, implementing a daily morning system check, creating a new Active Directory Forest/domain, simplified group policies, implementing a knowledge base, and setting up a site-to-site VPN tunnel. CORE COMPETENCIES• Microsoft Teams• Cisco Unified Communications Manager• Cisco Unity Connection Services• Cisco WebEx• Cisco gateways and trunks • Cisco WebEx video endpoints• Cisco UCS Manager• Exchange Server• Office 365Specialties: • Cisco Unified Communications Manager and Unity Connection Services• Cisco WebEx• Microsoft Teams Meetings and Calling• Microsoft Windows operating systems• Network administration, Windows server administration, IT supportAccomplishments:• Implemented a morning health check of all key enterprise voice systems• Successfully upgraded Cisco Call Manager lab• Setup Azure Site-to-Site VPN• Implemented maintenance schedule for all servers• Created new Active Directory Forest/domain • Implemented P2V solutions that allowed users to continue using legacy applications • Simplified Active Directory OU structure and domain group policies• Resolved several issues that even Cisco Support could not• Implemented computer imaging Applications: Cisco Unified Real Time Monitoring Tool, Cisco WebEx, Cisco Spark, Cisco Jabber, Cisco UCM, Cisco UCS, Microsoft Teams, Uptime Infrastructure Monitoring, Power Shell, Acronis, Symantec Backup Exec, Veeam Backup, VMware vSphere, Trend Micro Office Scan, ServiceNow, BugNet, Cherwell Service Management, uGovernIT, Microsoft Yammer, Snow License ManagerHardware:Cisco IP phones, Cisco WebEx Boards and video endpoints, HP/Dell/Lenovo PCs and laptops

Carl Millburg's Current Company Details
Discover Financial Services

Discover Financial Services

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Unified Communications and Collaboration Specialist | UC Support Engineer | Voice Operations Specialist | Jr. Collaboration Engineer | Associate Voice Operations Engineer | Teams Administrator | Teams Support Engineer
Chicago, IL, US
Website:
discover.com
Employees:
21509
Carl Millburg Work Experience Details
  • Discover Financial Services
    Discover Financial Services
    Chicago, Il, Us
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  • Discover Financial Services
    Voice Operations Specialist Ii
    Discover Financial Services 2019 - Present
    Riverwoods, Il, Us
    •Provide level 2 support for all Cisco voice and collaboration systems (CUCM, CUCS, Jabber, WebEx Meetings)•Renew TLS security certificates on all voice expressways•Renew TLS security certificates on all CUCM, CUCS and CUPS servers•Provide level 2 support for Microsoft Teams meetings and calling•Microsoft Teams Communications administrator•Create translation patterns for blocked numbers•Setup call park/pickup on executive phones•Configure new Cisco room kits in CUCM•Add new user accounts to Cisco WebEx pilot cloud platform•Part of team migrating users to Jabber voice and Cisco WebEx cloud•Establish an enterprise voice operations support structure that responds to Client’s Incidents and Service Requests received by the GSD and escalated to the EVO Support Team•Manage the level 2 ticket queue assigned to the EVO Support Team by the GSD•Provide level 2 resolution and/or direction to end users for Incidents and Service Requests •Troubleshooting problems that level 1 support is unable to resolve and which may require escalation to vendor support •Contacting end users and/or vendors for troubleshooting, testing, resolution, and follow up•Removing threat-related phone numbers from internet protocol telephone (“IPT”) in accordance with SOPs •Provide support for major Incidents, including participating on RRT calls to support major Incident resolution•Monitor alarms and alerts for the products and resolve in accordance with SOPs•Support the Client-hosted infrastructure servers•Update and maintain knowledge base content •Work with Enterprise Voice Engineering teams as needed to implement required changes to the technologies•Upgrade firmware on all voice expressways and VCS-C/VCS-E devices•Work with data center teams to replace failed parts on UCS servers•Perform daily monitoring of and health checks on all systems •Contractor with Randstad Technologies US
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  • Willow Creek
    Information Systems Volunteer (It Support Specialist/Technician)
    Willow Creek 2003 - Present
    South Barrington, Il, Us
    • Resolve help desk tickets as assigned by staff• Image new PCs and laptops• Deploy and setup new PCs• Setup new printers• Upgrade software on users' computers• Contact vendor support for warranty support• Provide desktop support for over 500 users• Repair/refurbish donated computer equipment and making these resources available to people in need.• Setup and installed computers for Barrington Career Center computer lab
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  • Hollister Incorporated
    Specialist It Services And Support
    Hollister Incorporated 2018 - 2018
    Libertyville, Illinois, Us
    • Support Cisco VoIP system • Setup Cisco IP desk phones, IPC soft phones • Configure voice mail boxes• Work on various projects as assigned by manager• Provide technical support for issues relating to desk phones and voice mail • Work with UCCE administrator to document all call center extensions and their route points• Contractor with TEKsystems
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  • Isi Telemanagement Solutions, Llc
    It Support Specialist
    Isi Telemanagement Solutions, Llc 2006 - 2017
    Chicago, Illinois, Us
    • Manage and maintain physical and virtual servers• Perform regular updates of Windows operating system on all servers• Administer Active Directory, DHCP, DNS • Administer Azure • Administer SharePoint 2013• Administer Office 365 Exchange Server Online• Manage Office 365 Plans and user licenses• Ensure the proper execution of daily network backups • Configure VLAN switch port access as needed on Cisco switches • Maintain hardware/software inventory and licenses• Manage all hardware/software service and support contracts • Assist on network related testing and upgrade implementations• Provide end user, network and server support• Perform installations, repairs, upgrades and support for all hardware and software • Install, support and troubleshoot Windows server operating systems and applications• Monitor server and network health and proactively resolve issues• Configure, install, and maintain servers• Perform quarterly maintenance and upgrades on all servers• Manage Cisco Unity Connection applications•Setup Cisco IP desk phones, IPC soft phones, Jabber soft phones•Add new users to Cisco Contact Center•Configure remote destinations and remote destination profiles for Cisco Mobility/SNR•Added new Forced Authentication Codes for international calling•Setup and monitor daily backup of data in Call Manager system using SFTP• Administer Cisco UC, UCM, UCCX 11.0 VoIP system• Manage Lync VoIP system• Run custom scripts against CDRMS SQL databases• Manage CDRMS SQL and file transfer accounts• Add, change, delete customer SQL databases
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Carl Millburg Skills

Windows Server Networking Network Administration Active Directory Cisco Technologies Cisco Call Manager Cisco Voip Troubleshooting Dhcp Servers Operating Systems Microsoft Exchange Virtualization Database Administration Server 2012 Powershell Microsoft Sql Server Domain Controller Sql Server Management Studio Microsoft Server Technologies Windows 7 Switches Software Installation Dns Hardware Network Security Wsus Disaster Recovery Lan Wan Security Vlan Iis Tcp/ip Solarwinds Iaas Office 365 Saas Computer Hardware System Administration Databases Cloud Computing Microsoft Technologies Cisco Routers Cloud Applications Cisco Switches Skype For Business Easily Adaptable Problem Solving Teamwork Project Coordination Vmware Vsphere 5.1 Cisco Ucs Voice Over Ip Telecommunications Cisco Webex

Carl Millburg Education Details

  • Northern Illinois University
    Northern Illinois University
    Finance
  • Triton College
    Triton College
    Information Systems
  • Harper College
    Harper College
    Netprep Network Specialist
  • Udemy
    Udemy
  • Allegis Group Skillport
    Allegis Group Skillport
  • Microtrain Technologies
    Microtrain Technologies
    Microsoft Querying Microsoft Sql Server 2014 Databases
  • Microtrain Technologies
    Microtrain Technologies
    Microsoft Mcsa Server 2012 R2
  • Microtrain Technologies
    Microtrain Technologies
    Ccna - Cisco Certified Network Associate
  • Global Knowledge
    Global Knowledge
  • Linkedin Learning (Lynda.Com)
    Linkedin Learning (Lynda.Com)
  • Microsoft Virtual Academy
    Microsoft Virtual Academy
  • Vmware Education
    Vmware Education
  • It University
    It University
  • Bizlibrary.Com
    Bizlibrary.Com
  • Career Academy
    Career Academy
    Itil Foundation Series
  • Triton College
    Triton College
    Information Technology

Frequently Asked Questions about Carl Millburg

What company does Carl Millburg work for?

Carl Millburg works for Discover Financial Services

What is Carl Millburg's role at the current company?

Carl Millburg's current role is Unified Communications and Collaboration Specialist | UC Support Engineer | Voice Operations Specialist | Jr. Collaboration Engineer | Associate Voice Operations Engineer | Teams Administrator | Teams Support Engineer.

What is Carl Millburg's email address?

Carl Millburg's email address is te****@****ail.com

What is Carl Millburg's direct phone number?

Carl Millburg's direct phone number is +184770*****

What schools did Carl Millburg attend?

Carl Millburg attended Northern Illinois University, Triton College, Harper College, Udemy, Allegis Group Skillport, Microtrain Technologies, Microtrain Technologies, Microtrain Technologies, Global Knowledge, Linkedin Learning (Lynda.com), Microsoft Virtual Academy, Vmware Education, It University, Bizlibrary.com, Career Academy, Triton College.

What are some of Carl Millburg's interests?

Carl Millburg has interest in Networking, Microsoft Azure, Windows Server 2012, Microsoft Sql Server, Education, Servers, Science And Technology, Cloud Computing, Active Directory, Vmware.

What skills is Carl Millburg known for?

Carl Millburg has skills like Windows Server, Networking, Network Administration, Active Directory, Cisco Technologies, Cisco Call Manager, Cisco Voip, Troubleshooting, Dhcp, Servers, Operating Systems, Microsoft Exchange.

Who are Carl Millburg's colleagues?

Carl Millburg's colleagues are Ankit Shah, Latrice Washington, Kristyn Mitrevski, Justin Santana, Tony/steve Pc-Whitlow/meade, Rajneesh Kaur, Dena Milligan.

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