Carlo Tan Email and Phone Number

• Guided the sales and operations team, creating a collaborative environment that consistently exceeded targets through teamwork and critical thinking• Assisted with implementing strategic sales initiatives, while managing customer accounts starting from the initial purchase all the way to delivery while maintaining the number one spot in customer satisfaction• Mentored team members and encouraged continuous learning in the fast pace Tesla work environment.• Acted as liaison between the delivery and service departments, generating timely solutions to quality control concerns• Managed service tickets including scheduling, assigning technicians, obtaining tools and parts, and keeping the customer informed• Constantly working on streamlining operations to create an efficient, self sustaining team

· Develop and maintain relationships with internal departments, suppliers, and logistics partners· Analyze data and create reports to help identify areas for improvement in supply chain operations· Coordinate with cross-functional teams to ensure smooth execution of operations, including production, logistics, and quality control· Implement process improvements to increase efficiency and reduce costs· Monitor inventory levels and forecast demand to ensure sufficient supply of materials and components· Ensure compliance with Tesla's environmental, health, and safety standards· Coordinate with other teams to resolve issues related to production, logistics, and quality control· Stay up-to-date on industry trends and best practices, and apply this knowledge to improve Tesla's operations.

· Preparing loan closing packages· Clear communication with all parties involved in the transaction· Ensuring that all paperwork is complete, accurate, and in compliance with legal regulations to mitigate risk· Flexible to adapting to new initiatives as we continue to restructure· Leading a multi faceted team in both customer facing and operational driven· Able to solve problems efficiently and exhaustively when they arise throughout the loan cycle· Leverage knowledge of lending guidelines to get creative and encourage the forward progression of the loan

• Generates new sales of AT&T products and services to current residential and business customers.• Manage client account information and provide excellent customer service educating clients on our products and applications.• Execute disciplined time management and communication skills, finding leads to meet sales and service objectives. • Educate customers and potential clients with a wide range of technology and services in the best affordable packages for their needs.

• Provided user support by diagnosing network and device problems and implementing technical or procedural solutions.• Tested and evaluated hardware and software to determine efficiency, reliability, or compatibility with existing systems.• Prepared system activity and performance reports.• Assessed existing facilities' needs for new or modified telecommunications systems.• Instructed in use of voice, video, and data communications systems.• Networking computers, phones, routers, and configuring new wiring for residential and business customers to ensure fast and reliable services.

• Utilize ticket system to troubleshoot and solve end users computer software and hardware issues • Provide remote desktop/phone support for clients• Provide excellent customer service for clients regarding any technical issues and inquiries• Excel in asking questions to pinpoint issues and educating users to prevent future problems• Record issues found and compiled reports showing patterns of issues• Virus removal – Software Setup – Hardware Setup – Technical Consultations

• Develop and implement methods to maintain accurate inventory levels at the facility• Develop and implement innovative methods to dispose of dead or obsolete inventory items• Work effectively and efficiently with cross-functional teams, including those from sales, order validation and quality control• Manage contracts effectively so that the cycle counts are completed in a timely and accurate manner• YouTube Advertising – Search and Keyword Optimization. Effectively wrote business descriptions for client advertisements• Provide computer software and hardware support/troubleshooting for those in my department• Utilize ticket based system to track the progress of sales contracts including modifications, queries, errors, completion, etc.

• Provide excellent customer service to walk-in patients and over the phone inquiries• Schedule appointments, verify patient insurance, and handle all cash/check/card transactions• Manage client documentation using the medical database (NextGen)• Manage inventory of patient files and records• Provide help desk support for the office – setting up computers, hardware, software, printers, etc.• Perform projects assigned by the doctor/owner of the business regarding marketing, accounts receivable, billing, and other special patient orders.