Carlos Rocha Email and Phone Number

- Content Moderation: Responsible for analyzing and moderating a large volume of user-generated content on social media platforms, ensuring compliance with the company's usage and security policies.- Account Verification: I carried out verification of the authenticity and legitimacy of user profiles, including analysis of documents and images, with the aim of preventing the creation of fake accounts and guaranteeing the platform's security.- Risk Analysis: Developed and applied methodologies to identify and mitigate risks related to violations of usage policies, such as inappropriate content, hate speech and copyright infringements.- Quality Assurance: I achieved a high level of accuracy in moderation tasks, with hit rates consistently above 97%.- Continuous Improvement: I actively contributed to the development and improvement of moderation processes and tools, participating in meetings and offering suggestions to optimize workflow.- Technical skills: Mastery of CRM tools, Excel and advanced analytical skills for strategic decision-making.

• Handling check-in and check-out movements at the campsite• Handling online and telephone reservations; • Welcoming and registering guests at the entrance and accommodation according to their reservations or availability at the campsite.• Managing the logistics and security of stays.

Relationship Management:- I established and maintained a close relationship with educational institution clients, partnering with the sales and development teams to proactively meet needs.Advanced Technical Support:- I carried out remote software installation and maintenance, solving complex problems and ensuring high availability of systems.- Managed and prioritized tickets, ensuring quick and effective responses.Materials and Team Development:- I created training materials (videos, tutorials, FAQs) and trained the support team, promoting efficiency and excellence in service.

• Control and monitoring of transport orders (delivery and pick-up of goods)• Stock transfers, loading and transport tracking.• Preparation and management of distribution teams and flow of goods,• Monitoring and managing divergences in the delivery of goods.• Participation in meetings to align the area's projects