Whether you're thinking about purchasing a new home or refinancing I have the knowledge and experience to help you find the mortgage that's right for you. I know every situation is unique and find a home financing solution that fits your goals.I'll guide you through the entire mortgage process. My goal is to give you the best level of service.Licensed in all 50 states, loanDepot employs more than 9,000 people, and operates more than 200 lending stores nationwide. loanDepot.com, LLC, 26642 Towne Centre Drive, Foothill Ranch, CA 92610. All rights reserved. NMLS #174457 (www.nmlsconsumeraccess.org). For more licensing information, please visit www.loanDepot.com/licensing. www.loanDepot.com/privacypolicy. Rates, terms, and availability of programs are subject to change without notice.

Mortgage -Retail Assistant to Doug Kromer and Josh Boswell

• Make outbound calls on Investor specific accounts/customers to secure outstanding financial packages.• Document all aspects of the process for reporting and monitoring purposes.• Receive inbound calls from Investor specific accounts/customers, authorized third parties (realtors, Brokers, Attorneys) in loss mitigation review/process.• Maintained up-to-date knowledge of industry trends and events.• Perform ad hoc analytical request and research projects for internal parties.• Special projects as assigned by management.• Analyze financial information to formulate a satisfactory resolution to assist the borrower and to mitigate bank losses and delinquencies on existing loans. Utilized all available resources to assist customers and cure delinquency. • Partnered with business leaders to identify gaps and collaborate with the training department to implement and update curriculum.• Interact with collectors, processors and borrowers throughout the process. • Maintained Policies and Procedures to comply with HAMP, FHA, FNMA, FHLMC, USDA and VA updates.

* Provide development and coaching opportunities for team resulting in solutions for improving performance. * Support communication of policy and procedure updates and provide on the job training to fill in gaps from New Hire training. This will include providing feedback, monitoring performance and delivering ad hoc training.* Partner with the business leaders to identify training gaps and collaborate with the training department to implement and update training curriculum. * This job serves as a liaison to both management and training and assists in all things training related from scheduling, delivery, generating reports, tracking etc. I will also serve as a Subject Matter Expert (SME) for any systems roll outs, procedure changes or as needed.

•Received purchase contracts and reviewed them to ensure they were fully executed. Managed portfolio of 150 to 200 loans.•Made default servicing postponement decisions based on facts presented and the risks/rewards associated with accepting short payoff and deed in lieu transactions.•Issued counter offer to the fair market value and submit file for manager approval.•Verified all foreclosure sales/deficiency loans.•Managed 40 to 60 inbound and 10 to 20 outbound calls per day.•Managed all inquiries from buyers, agents and lenders. Responded with accurate information regarding property status, procedures, timelines and other details as appropriate.

Underwrote and evaluated loans for approval or decline for loan modification.Approved loans for rate and terms and forwarded to management for approval.Calculated all options of income such as W2’s, pay stubs and tax returns to provide the best scenario for the borrower. Earned “Top Performer” for submissions of over 140 loans in March ’08.Handled and maintained auditing of documents sent to borrowers.Translated all hardship letters on the floor for all team underwriters.

Typed escrow instructions and distributed escrow packages to clients. Prepared loan documents for signing.Ordered payoff statements, requested lien releases and HOA information.Worked closely with lenders, mortgage brokers, lawyers and clients.