Review semiannual goals, perform evaluations and provide feedback. Implement training program to ensure staff is cross trained in various positions for new opportunities. Review internal and external opportunities for marketing to meet company growth opportunities. Oversee P&L’s for revenues and expenses to ensure organizational goals are being met. Conduct routine inspections of facilities to identify opportunities for improvement or maintenance. Meet regularly with clients to maintain rapport and address any needs they may have. ■ Oversee 9 mixed use locations generating $3M. Manage 130 employees including leadership and staff.■ Implemented employee training program to improve performance through cross training efforts.■ Decreased expenses through proper staffing thus reducing OT; routinely review operational needs for all locations.■ Hired as Senior Operations Manager and promoted to Regional Manager in April 2018.

I am currently the Senior Operations Manager at CityPlace Doral with Park One. I oversee the mixed use (Residential Valet, Mall Valet & Parking Garage) operations. As Senior Operations Manager, I manage day-to-day operations of 3 parking garages and 2 valet stands. I Supervise approximately 30 employees including (valet runners, lead valet, garage ambassadors, office bookkeeper & auditor, garage/valet supervisors and managers). Day to day duties include but not limited to:Customer service – oversee the newly installed (PARC) equipment & troubleshoot as needed – garage signage package – valet parking & garage oversight, staff hiring, training, motivating & disciplining as necessary – supplies ordering – reporting (budget & P&L) – making quick operational decisions - client rapport – scheduling & payroll – billing – receivables & payables.

Assisted family member with daily and personal care, food preparation, financial management, medications, and transported them to appointments.

Managed day-to-day operations of 11 locations (6 parking garages and 5 surface lots) totaling 3,952 parking spaces, 4,025 monthly parker accounts and 22 staff. Worked directly with County employees and elected officials and their staffs along with internal and external customers. Worked on creating RFP for County vendors and followed up with vendor awarded the contract. Oversaw budget preparation, variance reports, A/R, A/P, and P&L reports. Managed staff payroll, recruitment, employee guidance, training and discipline.■ Increased revenue collections over 40% from $2.2M to $3.5M. ■ Created a validation program that increased gross revenues by over $100,000 a year while reducing the patron waiting period as they exit our facilities.■ Designed new signage throughout parking facilities to improve directional and customer information.

Managed day to day operations of 4 mixed valet/self-park locations with over 40 employees. Oversaw HR related issues and all customer service-related issues.■ Increased revenues by 35 % by implementing cash control procedures and employee training.

Generated lease agreements and contract negotiations, tenant relations, budget preparation, variance reports, and revenue/expense detail reports. Conducted personnel and human resource responsibilities for leadership and entry level staff. ■ Assisted growing company from original 2 locations through acquisitions and leases agreements to 11 properties mixed valet and garages.

Conducted all recruiting, training and disciplining 100+ employees. Managed all facility maintenance activities including painting, cleaning and capital improvement projects. Negotiated contracts, managed tenant relations, prepared budgets, and completed P&L and A/R.■ Oversaw parking operations generating $7M annually consisting of 13 parking facilities, 7,300 parking spaces and over 7,000 monthly patron accounts.

Increased revenues by establishing marketing, proper inventory controls and maintaining inventory depreciation within company guidelines. Generated daily, weekly and monthly financial reports including A/R & A/P and P & Ls.■ Managed over 400 accounts, resolved customer service issues, and generated sales. ■ Increased store sales by 33% and revenues by 39%. ■ Recipient of the (1992 Manager on the Move Award) from Rent-A-Center