Carlos Castillo Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

I was responsible for the total procurement process for general goods and services as it relates to significant business initiatives which includes, but not limited to, supporting and/or leading Strategic Sourcing/Category Management activities, Tactical Procurement and Contract Management activities. I was responsible of providing advice, leadership and consultation regarding supply market trends, sourcing methodologies, leading procurement practices, cost savings opportunities, and… Show more I was responsible for the total procurement process for general goods and services as it relates to significant business initiatives which includes, but not limited to, supporting and/or leading Strategic Sourcing/Category Management activities, Tactical Procurement and Contract Management activities. I was responsible of providing advice, leadership and consultation regarding supply market trends, sourcing methodologies, leading procurement practices, cost savings opportunities, and sourcing performance progress. Assisted with negotiations of major Government contracts and initiatives, which was a major role of my position. I have a sound knowledge of contract and tendering law plus all relevant acts, regulations and trade agreements as they pertain to the public procurement environment. I was also accountable of providing direction to Government and the private sector on complex issues of procurement, contracting, negotiation and business relationships. I provided advice on vendor disputes, provided information and recommendations on dispute resolution. Show less

Halifax, Nova Scotia, Canada

Created and followed up orders of computing parts for customers from all over the world through B2B.Resolved in a timely fashion customers’ complaints and concerns utilizing the software and hardware to meet their needs.• Followed up with different couriers the status of our customers’ orders.• Provided customers with a superior customer service experience, through a variety of channels including phone and email.• Problem-solved to find the right solution for the customer;… Show more Created and followed up orders of computing parts for customers from all over the world through B2B.Resolved in a timely fashion customers’ complaints and concerns utilizing the software and hardware to meet their needs.• Followed up with different couriers the status of our customers’ orders.• Provided customers with a superior customer service experience, through a variety of channels including phone and email.• Problem-solved to find the right solution for the customer; creating a positive interaction with the customer.• Fulfilled customers’ requirements utilizing established processes and procedures.• Researched questions utilizing appropriate resources.• Handled sensitive situations, understanding subtle, abstract, or complicated ideas. Discussed a wide variety of topics related to our clients business in both languages (English & Spanish) in formal and informal situations. Show less

Santa Catarina, Nuevo León, Mexico

•Established and approved by making intelligent decisions, sources and vendors for the acquisition of heavy machinery, industrial equipment and spare parts from the US, Canada, Europe, and China for three different facilities. •Drafted, negotiated and awarded contracts of services, spare parts acquisitions, telecommunications services, heavy machinery and equipment, office equipment, facilities maintenance. •Monitored vendor management, vendor development, and compliance. •Assessed… Show more •Established and approved by making intelligent decisions, sources and vendors for the acquisition of heavy machinery, industrial equipment and spare parts from the US, Canada, Europe, and China for three different facilities. •Drafted, negotiated and awarded contracts of services, spare parts acquisitions, telecommunications services, heavy machinery and equipment, office equipment, facilities maintenance. •Monitored vendor management, vendor development, and compliance. •Assessed and provided appropriate quantities, quality, availability, and pricing of products and services based on the different areas requirements, always adjusting to budgets. •Negotiated contracts of services, spare parts acquisitions, personnel uniforms, food service, telecommunications services, heavy machinery and equipment, staff hiring and training, office equipment, etc.•Liaised with Accounts Payable to ensure the accurate and timely payment of invoices. Resolved price discrepancies.•Worked with a variety of Excel spreadsheets for accurately budgeting, costing, and analyzing different quotations from suppliers. Advanced use of SAP and QAD.•Conducted key negotiations for different sourcing categories.•Managed, developed and supervised the activities and performance of 7 buyers, ensuring the accomplishment of their assigned daily activities.•Worked together with Production and Engineering to ensure compliance of sourced products and materials with the company's specifications.•Teamed up with different departments to monitor and forecasts inventory levels.•Maintained procurement files and tracking purchasing activity and measurements in SAP system while developed KPI’s for assuring excellent results within the purchasing department.•Followed up and promptly resolved complaints with users, vendors and others to determine cause of problems and take corrective and preventative actions to avoid any risks or impacts to production. Show less

Monterrey Area, Mexico

•Purchased raw materials, packaging, machinery and spare parts.•Created and implemented individual KPI’s to meet the company’s goals.•Monitored market trends and market pricing to conduct effective negotiations.•Conducted periodical meetings with key suppliers to assess their overall performance. •Supported the development of new policies and procedures in the Purchasing Department working with different cross-functional teams.•Worked with production and shipping/receiving… Show more •Purchased raw materials, packaging, machinery and spare parts.•Created and implemented individual KPI’s to meet the company’s goals.•Monitored market trends and market pricing to conduct effective negotiations.•Conducted periodical meetings with key suppliers to assess their overall performance. •Supported the development of new policies and procedures in the Purchasing Department working with different cross-functional teams.•Worked with production and shipping/receiving departments to avoid any risks to production rom supplier delivery delays. •Managed vendor relationships and assisted in developing effective partnerships.•Assisted the department in developing and implementing purchasing strategies for products.•Created Requests for Information (RFIs) and Requests for Proposals (RFPs). Show less

Tlalnepantla Area, Mexico

•Acquired heavy machinery, raw materials, spare parts, packing supplies for four different facilities. I was in charge of the international trade operations (imports and exports)•Reviewed, calculated, prepared and issued purchase orders according to established department procedures and policies.•Analyzed, supervised and conducted different bid projects.•Negotiated global raw materials key supplier’s contracts.•Conducted and participated in ISO 9001 quality assurance system… Show more •Acquired heavy machinery, raw materials, spare parts, packing supplies for four different facilities. I was in charge of the international trade operations (imports and exports)•Reviewed, calculated, prepared and issued purchase orders according to established department procedures and policies.•Analyzed, supervised and conducted different bid projects.•Negotiated global raw materials key supplier’s contracts.•Conducted and participated in ISO 9001 quality assurance system audits. Show less

Bachelor'S Degree, International Relations And Affairs

French Studies