Carlos D. Email and Phone Number

• Manage multiple tasks, deadlines, deliverables, and expectations for business customers and partners.• Handle multiple projects and tasks with an organized mindset, including technical service and support.• Construct detailed plans for implementation of projects, including scope and key deliverables• Communicate with cross-functional teams to deliver defined expectations & timelines.• Responsible for mitigating any potential project risks and escalating issues with expected resolution.• Manage customer and vendors relations to better understand requirements to align service levels. • Specifically provide technical support for surveillance & Access Control software for Genetec, ExacqVision, & RS2.

• Provide service recommendations to support business & design of scalable road maps that grow with business.• Provide help desk technical service and support for any environment.• 18 years’ experience in acquisitions, mergers, migrations, conversions, implementations, data conversions.• Recommend workflow processes, technologies, innovations, security, objectives, strategy to meet business values.• Advisory to cloud-based solutions, product development, network infrastructure, and telecommunications.

• Assist in decision-making and recruiting, including hiring diverse talent while coaching and mentoring.• Provide workflows to support business functions while optimizing work performance. • Collaborate with executive & management teams to prioritize technology resources, support business functions.• Responsible for technical service and support for 11 property sites throughout Chicago Land Midwest area.• Develop and maintain partnerships with vendors, consultants & other business partners. • Designed private hybrid cloud infrastructure including a centralized VoIP call center. • Providing business continuity and high availability solutions including security infrastructure.

• Oversee casino operations, while leading the organization technology teams.• Handled strategic planning, for all systems, applications and security administration, including hospitality and F&B.• Managed service & support business functions and prioritized help desk for all casino operations.• Designed and supervised development team for in-house promotional reward program kiosk.• Project managed and implemented new slot infrastructure from serial communication to ethernet.• Managed and negotiated casino service agreements, including software and hardware• Created corporate datacenter and private hybrid cloud with redundant backup generators for casino operations.• Implemented BI reporting tools, developed with automation of direct mail programs.• Supervised in collaboration with the Marketing Vice President of the creative and design team.• Casino application experience in Lawson, Infinium, KRONOS, Micros, Windows Server 2003, MS Windows OS, Novell, Unix, Cisco, Active Directory, IIS, SQL 2003, N-VPN (WAN connectivity utilizing MPLS), telecommunication (Nortel, Avaya, NEC), BES (Blackberry Enterprise Server), ACSC, CMS, SMS, SDS, IGT, CDS/OASIS, NRT, Lodge Net, HIS, and LMS, Firewalls.

• Lead project team in Trump acquisition in a 90-day period including transitioning. • Maintained the operation and functionality of casino systems efficiently four properties (casinos). • Experience in application & systems migrations, conversions, and implementations.• Managed IT department of 40 staff and responsible for supporting 5 IT Casino & hotel operations.

• Fiscally prepared and managed technology budget. • As a member of the executive team, contributed to the operations strategic planning and marketing database enhancements while setting direction and focus to team members.