Carlos Duque Email and Phone Number
Carlos Duque work email
- Valid
- Valid
- Valid
Carlos Duque personal email
Carlos Duque phone numbers
I am a customer success leader at Dell Technologies, with over 20 years of experience in the global IT industry. I have an MBA, PMP, certifications in public speaking and contact center management. I am passionate about developing high-performing teams, delivering exceptional customer service, and driving strategic business outcomes.As the Senior Director of Customer Success for the Americas, I am responsible for supporting over $20B in yearly revenues across Dell Technologies Select, Enterprise, and Commercial accounts. I lead a team of customer success program managers who partner with sales, service, and channel teams to ensure customer satisfaction, retention, and growth.
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 128606
-
Senior Director, Global Customer SuccessDell TechnologiesAustin, Tx, Us
-
Senior Director, Customer SuccessDell Technologies May 2019 - PresentRound Rock, Texas- Responsible for the Americas Customer Success organization. Direct the efforts of the Customer Success Program Managers supporting Dell Technologies Select, Enterprise & Commercial accounts, supporting over $20B in yearly revenues.
-
Senior Director, Americas Customer Service & Global Case ManagementDell Technologies Oct 2017 - May 2019PanamaResponsible for Customer Service operations for the Americas and Global Case ManagementDirecting the efforts of 500+ individuals across the globe. Currently serving as the site sponsor for Planet Employee Resource Group and member of the Panama Executive Committee.
-
Director Of Americas Customer ServiceDell Technologies May 2014 - Oct 2017PanamaResponsible for Customer Service operations for the AmericasDirecting the efforts of 300+ individuals based in multiple countries supporting over 30 territories in the Americas region, including the United States, Canada and Latin America. Sales segments includes Public business; Large Institutions, Global 500, Healthcare, Small & Medium Business and Consumer sales. During the past year, achieved a 37% improvement on customer service productivity and a 19% reduction in resolution times. Currently serving as the site sponsor for one of the Employee Resource Groups and a core team member of several employee engagement initiatives.
-
Regional Sales Director - Enterprise Solutions GroupDell Technologies May 2013 - May 2014Panama- Directing the efforts of 200+ sales team members in the Software Solutions & Infrastructure organization for North America- Responsible for over $2 Billion in yearly sales across the Public, Healthcare, Large Enterprise and Global 500 account sets.- Driving daily execution of Key Performance Indicators, which enable incremental revenue generation.- Increase account penetration for major infrastructure items, including imaging products, displays and client/enterprise peripherals
-
Regional Sales Manager - North America Commercial SalesDell Technologies May 2009 - May 2013Panama- Directing the efforts of 150+ sales team members in the Software Solutions & Infrastructure organization.- Responsible for over $2 Billion in yearly sales across the Public, Healthcare, Large Enterprise and Global 500 account sets.- Driving daily execution of Key Performance Indicators, which enable incremental revenue generation.- Increase account penetration for major infrastructure items, including imaging products, displays and client/enterprise peripherals.
-
Area Sales ManagerDell Technologies Jan 2007 - May 2009Panama- Responsible for management of 120 employees in over 3 different business units, which included extended services, Latin America spare parts and out of warranty repair.- Succesfully coordinated business transitions, directed the efforts in sales training and organizational set up.
-
Sales Support Area ManagerDell Technologies Aug 2005 - Jan 2007Panama- Directing the efforts of 75+ team members in the sales support organization for North America sales. - Obtained green belt certification by succesfully completing a cost reduction process in the Purchase Order area. - Developed quality assurance team in order to decrease errors in processing of large purchase orders.
-
Project ManagerDell Technologies Feb 2005 - Aug 2005Panama- Acted as a liason between the Panama and Round Rock, Tx sales centers. - Maintained headcount records, ensured consistency across different organizations from a planning perspective.- Responsible for driving operational efficiencies in the call center space, maximizing productivity.
-
Inside Sales ManagerDell Technologies Oct 2003 - Feb 2005PanamaDirected the sales efforts of 15 inbound sales agents. Drove the team to top performance rankings for 6 quarters.
-
E-Team ManagerDell Technologies Jul 2003 - Oct 2003PanamaResponsible for the proper processing of online orders entered through the Employee Purchase Program.
-
Inside Sales RepresentativeDell Technologies May 2003 - Jul 2003PanamaInside Sales Representative responsible for selling Dell products to Employee Purchase Program members.
-
Sales ExecutiveTricom Panama 2002 - 2003- Responsible for the sales and distribution of IDEN telecommunication equipment. - Acquisition based profile .
Carlos Duque Skills
Carlos Duque Education Details
-
Business Strategies -
Industrial Engineering
Frequently Asked Questions about Carlos Duque
What company does Carlos Duque work for?
Carlos Duque works for Dell Technologies
What is Carlos Duque's role at the current company?
Carlos Duque's current role is Senior Director, Global Customer Success.
What is Carlos Duque's email address?
Carlos Duque's email address is ca****@****ell.com
What is Carlos Duque's direct phone number?
Carlos Duque's direct phone number is (800) 433*****
What schools did Carlos Duque attend?
Carlos Duque attended Instituto Tecnológico Y De Estudios Superiores De Monterrey, Universidad Católica Santa María La Antigua.
What are some of Carlos Duque's interests?
Carlos Duque has interest in Boxing, Baseball, Leadership Development, New Technologies, Digital Photography, Automotive Industry.
What skills is Carlos Duque known for?
Carlos Duque has skills like Management, Sales Operations, Sales, Solution Selling, Process Improvement, Business Strategy, Project Management, Channel Partners, Enterprise Software, Business Process Improvement, Cross Functional Team Leadership, Call Centers.
Who are Carlos Duque's colleagues?
Carlos Duque's colleagues are Arinze Okeke, Ajish Mohanakumaran Nair, Sang Thanh, Nancy Callahan, Chris Rahn, Natale Montecalvo, Hector Martinez.
Not the Carlos Duque you were looking for?
-
Carlos Duque
San Francisco, Ca4salesforce.com, gmail.com, salesforce.com, affirm.com -
Carlos Duque
Vice President | Driving Digital Transformation & Growth | Results-Driven Operations & Product Development Executive | Certified Executive Coach And Mentor (Cecm) | Scrum Master | Six Sigma Lean Black Belt ProfessionalMiami-Fort Lauderdale Area1visa.com -
2adm.com, interrainternational.com -
1yahoo.com4 +130532XXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial