Carlos E. Gonzalez Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Assisting in customer order placement, quoting, sourcing, and cost savings initiatives. Manage the MSC ControlPoint Solutions-ordering, put away and optimization. Customer engagement required in plant or production meetings, strategic initiative projects, or lean/Six Sigma events. Collaborate with the account team to maximaze customer satisfaction and future projects. Connected with our Category Team on product and supplier projects to support our mission to drive savings and improvement on the customer's shop floor. Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Communicates customer concerns to management to ensure the most effective and lasting problem resolution. Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.

Huffman, Texas, United States

Carabobo Area, Venezuela

• Process Control: Controlled all process parameters and activities in the production and auxiliary processes of the Bleaching, Refining and Fractionation.• Quality Control: Ensured process quality requirements were met to ensure company products met required specifications. • People Management: Supervised operations personnel assigned to the Bleaching, Refining and Fractionation Process. Performed yearly evaluations of personnel performance.• Trainer: Provided company training, including process theory, process steps to process analysts and auxiliaries on station processes and plant equipment.• Daily Reporting: Reported to the Production Coordinator regarding the overall plant status, Crude Palm Oil (CPO), Refined Bleached and Deodorized (RBD) Oil, Olein and Estearine Tank Inventory.• Designated Authority: Had authority to change the process flux related to the Bleaching and Refining area.

Carabobo Area, Venezuela

• Documentation: Modified and developed Manufacture Handbooks including Bleaching and Refining section. • Helper: Supported work activities of the process analysts, auxiliaries, and supervisors.• SCADA: Performed SCADA (Supervisory Control and Data Acquisition) activities to support daily operations activities and company production goals. • Warehouse: Organized and stored all the warehouse requests from the Production Department.• Scan: Performed routine walkdowns and inspections of plant areas and supported audits.

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