Carlos E. Gonzalez Email & Phone Number

United States

Bozeman, Montana, United States

Sales: $1.2 + million• Hired as the General Manager of this 200-capacity restaurant and casino to restore practices, procedures, accountability and to improve overall guest experience and profitabilityEstablished a more competent, willing, goal-oriented teamo Implemented ordering pars and an inventory program for food and alcohol Enforced the use of the inventory systems to gain strong control over food & bar costo Rewrote menus, recipes, and standard operating procedureso Created specs for all menu items to create consistencyo Streamlined processes throughout the restaurant and casinoo Coached the kitchen staff on new recipes and procedures Created continuity and efficiency Tested and developed new methods of preparing food to improve cost of labor while still maintaining the quality of the producto Built a FOH team that puts strong emphasis on guest serviceo Transformed a portion of the restaurant to accommodate large groups and caterings Created a catering menu that is used for in-house parties, take-out, and delivery Improved the quality of in-house catering presentation and serviceo Successfully implemented new casino operations and standards Uncovered $50,000 a year in lost revenue Established a close relationship with the gaming and alcohol division agentso Formed positive relationships throughout the community by promoting local musicians, sponsorships, and donations for various groups and causes

Gillette Wyoming

Sales: $3.1 million • Hired as GM to manage this high volume, 200 capacity restaurant.• Rapidly progressed to become the Wyoming and Nebraska Regional Training Restauranto Successfully developed over 70 hourly employees, 7 key hourly employees, 10 Restaurant Managers, 2 Kitchen Managers, and 2 General Managerso Coached managers on strategies of leading through positive reinforcemento Worked with senior kitchen staff to increase their abilities in the “whole” kitcheno Effectively promoted a positive work environment making Applebee’s the employer of choice • Regularly maintaining an “A” ranked restaurant, scoring over 90% on all Ecosure audits and Applebee’s Brand Assessment (ABA) inspections.• Consistently meets or beats budget • Continued to be a profitable restaurant during a time of extreme local economic down turn, bringing in more than 8% profit to the EBITDA line • Boosted positive relations with the community through participation in sponsorships and fund raiserso Built a rapport with the local events center, a task that had not been accomplished in previous years

Corpus Christi, Texas Area

Sales: $4 million • Hired on as General Manager to bring order and continuity to this 3 story, 500 capacity restaurant.o Streamlined the catering of parties over 200 so as not to disrupt the daily flow of businesso Worked with the kitchen to create a more efficient and productive lineo Coached managers on strategies of managing through positive reinforcement• Developed and trained over 100 hourly employees, 3 key hourly employees, and 3 salaried managers.o Promoted an hourly kitchen manager to a salaried Restaurant Manager. • Collaborated with the city on a solution to the downtown road construction that was affecting access to the restaurant.o Interviewed with local television stations which brought free advertising and positive attention to the restaurant, sales increased by 16%• Organized and directed a semi-remodel of the restaurant • Actively involved in supporting the local community. o Raised over $15,000 for charities such as No Kid Hungry and Autism Speaks through various fundraising activities involving employee and community participation.o Active member of the Downtown Management District construction mitigation committee.

Steamboat Springs, Colorado

Sales: $4.5 million• Hired as General Manager to bring new energy and ideas to Cugino’s—an upper casual Italian restaurant• Rapidly advanced through promotions culminating in the oversight of a $4.5M F&B operation• Planned and built 5 new businesses in less than 5 years (a full service restaurant, catering service, operation, downtown kiosk, liquor store, and full service concessions)o Negotiated terms with building contractors, venders/supplierso Collaborated with all state and city departments ensuring proper licensing, permits, building, and health standards were meto Developed new procedures and streamlined the systems of all six businesses to create an organized flow for human resource files, accounts payables, and overall bar and restaurant ordering systemso Instructed training programs for the development of managers, supervisors, and staff job certificationso Created, implemented and enforced bar inventory and pour controls which saved the company $12,000 in the first montho Effectively trained BOH staff on the importance of portion control and better time management company wide which cut food cost by 6% and labor cost by 13% o Trained and motivated staff which increased sales and resulted in increased profit and overall guest satisfaction• Featured 16 micro brews on tap across all venues including Black Butte Porter and Inversion IPA• Outreach to community to increase goodwill, visibility and sales:o Worked with Bud Light/ Corona Distributer (B&K) for weekly promotiono Sponsored annual Chamber Mixer at Craig, CO Locationo Utilize mobile pizza oven to cook pizzas on site for various organizations including schools—“Go Getters” program and “Access Anything” a program for people in wheel chairso Provided a spaghetti dinner annually for Breast Cancer Awareness Month Survivors Dinner o Donated food for the Steamboat Springs High School after prom partyo Sponsored the Mixer for Jaycees at Steamboat Springs location

 Managed FOH and BOH operations Developed and trained 30 hourly employees and two salaried managers Consistently monitored restaurant and took appropriate action to ensure food quality/presentation and service standards were consistently met which resulted in a score of 97% on the Gold Standard Validation inspection Conducted daily pre-shift meetings to ensure organization and continuity between both FOH and BOH operations  Optimized profits by controlling food, beverage, and labor costs on a daily basis  Created company standards that lowered liquor expenses and reduced waste which increased bar profitability by 13%  Meticulously maintained labor cost at 23% and food cost at 22%  Increased annual sales by 20% in three years Successfully coordinated the preparations and delivery of room service to the adjoining hotel  Regularly promoted the company through participation in and sponsorship of community events

 Meticulously planned, designed, and built a concept restaurant years ahead of its time which offered a wide variety of micro brews on tap Developed, implemented, and managed all aspects of the business to promote profitable food and beverage sales Carefully interviewed, selected, trained, and supervised employees Maintained a clean, organized restaurant and bar with excellent controls while developing a stellar team dedicated to exemplary customer service and profitability  Consistently obtained high ratings from the county health department Created fun team building activities to engage staff in up selling to meet or beat revenues targets Effectively monitored costs resulting in a 23% food cost and labor at 27%

Usa/Abrouad

 Recognized by the Inspector General’s team as “the eye of excellence” Efficiently managed the units orderly room containing pertinent regulations, standards, publications, and 150 personnel files Ceremoniously awarded six achievement medals for assignments abroad  Developed two subordinates into officer candidates

Business Administration And Management, General

Resort Management, 3.5Gpa

Certified in the following subjects: Hospitality Management, F&B Management, Convention Management, Training & Development, Hospitality.

Certifications, Vehicle Operations/Information Management, 3.5Gpa

Certified in the following: Radio Dispatch, Airman Leadership, Information Management, Records Management, Files Management, Forms.

Education record