Graduated in 2017 from IFSP - Campus Boituva, with a technical degree in Computer Networks, and in 2020 from the Faculdade de Tecnologia de Tatuí with a degree in Information Technology Management.I have over three years of experience working with Twilio services, conducting complex implementations for large clients. My experience includes full environment configuration, from messaging and call solutions to customizing the agent experience, promoting significant improvements in efficiency and employee satisfaction.I have extensive experience with various Twilio solutions, including Flex, TaskRouter, Studio, Conversations, Frontline, Serverless, Sync, Event Streams, Voice Intelligence, Messaging, and AI Assistants.In development, I work on both the frontend and backend. For frontend, I use React and Next.js frameworks, with knowledge of Styled Components and Tailwind. For backend, I work with Node.js and NestJS, using ORMs like TypeORM and Prisma, as well as databases such as PostgreSQL, MongoDB, and MySQL.I am recognized for my ability to work in a team, effective communication, constant desire to learn, and willingness to share knowledge.