Carlos Severo Email & Phone Number

Vantaa, Uusimaa, Finland

• Generated and qualified leads to schedule meetings for new sales opportunities across multiple channels including Google search, social media, cold calling, emails and networking.
• Planned, Prospected, cold called and closed B2B sales of digital advertising services in the Finnish market with communication in English.
• Maintained a healthy pipeline of opportunities, accurately tracking progress and updating CRM system (Pipedrive) with relevant information.
• Built and maintained relationships with prospects through effective interpersonal communication and follow-up.
• Helped increasing brand awareness by reaching more customers through hidden audiences utilizing the power of Google Ads, Facebook and Instagram Ads.

Finland

• Planned, Prospected, cold called great profitable brand owners to open wholesale accounts and purchase their products at a wholesale price to be sold in the British market.
• Maintained accurate records of sales activities and customer interactions in the CRM system (Pipedrive), and provided regular reports on sales performance and pipeline status to the management.
• Stayed informed about industry trends, competitors, and the overall market landscape to help the brand owner selling more on Amazon.co.uk.
• Developed and nurtured strong relationships with prospects, understanding their business challenges and presented tailored solutions that aligned with their objectives.
• Analytically researched to identify and qualify new business opportunities for our clients and ourselves.

Ireland

• Built rapport with guests while managing their personal belongings and luggage in accordance with 4-star hotel standards.
• Assessed guests’ requirements to accurately order, prepare, and deliver room services.
• Spearheaded a variety of regular and ad hoc operations, such as processing cash and credit card payments, printing and organizing registration cards, keeping the hotel’s lobby always lean and shiny.
• Investigated and resolved safety and security issues. In a case of fire alarm, I had to go thought our checklist safety procedure, to insure all the guests were safe and also the hotel facilities.
• Trained new team members to perform quality hotel porter tasks, securing a 5-star rating from guests.

County Dublin, Ireland

• Cultivated positive relationships with customers throughout their service experience, from delivering exceptional service at tills to streamlining cash processing.
• Executed stock control and ordering processes for Insomnia Coffee and the Deli whenever the manager requested me.
• Prepared hot and cold food according to customer specifications at the Deli, as well as prepared drinks at Insomnia Coffee (e.g. Latte, Cappuccino, Mocha, Espresso, Americano, Hot Chocolate, Chai Latte).
• Trained numerous new team members in preparing hot and cold foods, as well as preparing Coffees. Following a strict international system (HACCP) of hygiene, safety and quality of the food offered by Deli and Insomnia.

County Dublin, Ireland

• Regulated the maintenance and cleanliness of offices, stairs, corridors, and toilets.

Brazil

• Identified process inefficiencies to build and deploy improved manufacturing tools and systems that optimized production procedures for assemblers.
• Architected complex technical building and drawings with varied specifications. Testing, implementing and modifying (when necessary) built devices to ensure functionality and quality.
• Designed and constructed trolleys for the Lean Manufacturing System.
• Development of tools using machining processes to facilitate the work of assemblers on the Massey Ferguson tractor assembly lines.
• Protected employees’ lives and company facilities as a volunteer firefighter.

Bachelor Of Science In Information Technology, Science In Information Technology

Maths for Computing; Computer Programming; Network Technology; Web Design; Databases; Mobile Technology; GUI Programming; System Analysis.

Certification, Assembly And Maintenance Of Computers

Assemble, install and configure PC computer hardware, identifying problems and defects and proposing appropriate configurations for users'.

Mechanical Technician, Industrial Mechanics And Maintenance Technology

Quality Management and Productivity; Technical Drawing / Mechanical Drawing; Material Science; Metrology/ Technical Calculation.