Voice Branch Manager
Current
2023 - Present
~3 yrs 5 mos
AeroLeads people directory · profile
Carlos João Email & Phone Number
Customer Care Manager | Call Centre Manager | Sales Manager | Project Manager | Business Analysis | Business Intelligence | CVM | Customer Engagement | Customer Journey Manager
at
Standard Bank Angola
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Care Manager | Call Centre Manager | Sales Manager | Project Manager | Business Analysis | Business Intelligence | CVM | Customer Engagement | Customer Journey Manager
Location
Luanda Province, Angola, Angola
Company size
Who is Carlos João? Overview
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Quick answer
Carlos João is listed as Customer Care Manager | Call Centre Manager | Sales Manager | Project Manager | Business Analysis | Business Intelligence | CVM | Customer Engagement | Customer Journey Manager at Standard Bank Angola, a company with 461 employees, based in Luanda Province, Angola, Angola. AeroLeads shows a matched LinkedIn profile for Carlos João.
Carlos João previously worked as Voice Branch Manager at Standard Bank Angola and Call Center Manager at Solução Contact Center. Carlos João holds Business Administration And Management, General from Iseg - Executive Education.
Company email context
Email format at Standard Bank Angola
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Standard Bank Angola
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Profile bio
About Carlos João
I am a seasoned professional with over twelve years of experience and in-depth knowledge of the Angola market, particularly in key sectors such as Telecommunications, Banking, Finance, Insurance, and FMCG (Fast-Moving Consumer Goods). My journey has taken me through multicultural environments and multinational companies, enriching my perspective and expertise.With a proven track record in Customer Care and Experience Management, I have honed my skills in various vital areas. My career has encompassed roles in Contact Centre Management, Customer Engagement, Sales Team Leadership, Customer Recovery, Business Intelligence, Business Analysis, Campaign Management, Customer Value Management, and Quality Management.I am deeply committed to putting the customer first, ensuring that their satisfaction remains at the heart of every strategy and decision. Simultaneously, I have a keen focus on delivering results. My passion lies in creating exceptional customer experiences, optimizing operational efficiency, and most notably, in driving remarkable results in sales. I specialize in devising and implementing strategies that not only meet but exceed sales targets, contributing significantly to revenue growth and profitability.With my extensive background in multicultural settings, unwavering dedication to customer-centric approaches, and a relentless focus on delivering results, I am well-equipped to make a substantial impact in any organization, especially in the Angolan market, and contribute to its unparalleled success.Mobile Phone and WhatsApp: +244929319854
Current workplace
Carlos João's current company
Company context helps verify the profile and gives searchers a useful next step.
Standard Bank Angola
5 roles · 10 years
Carlos João work experience
A career timeline built from the work history available for this profile.
Call Center Manager
Current
Solução Contact Center
- 📈 Prospecção e aquisição de novos clientes, gerindo relacionamentos com clientes institucionais;- 🚀 Aumento dos volumes de venda da equipe: Implementação de estratégias de vendas voltadas para o crescimento dos resultados da equipe comercial. otimizando processos de atendimento e promovendo um ambiente de alta performance. Foco no treinamento das.
Jun 2020 - Present
Health Providers Network Manager
- Realização de contratos com prestadores de cuidados de saúde tendo em conta as necessidades de rede em termos geográficos e evolução da carteira de pessoas seguras/utentes sob gestão;- Controlo dos custos de sinistralidade por parte de rede convencionada; - Análise das coberturas e plafonds existentes;- Gestão de uma carteira de prestadores através de um.
2019 - 2020
~1 yr
Head Of Customer Care
-Gestão do relacionamento com os clientes institucionais.-Coordenação das equipas de contact center e backoffice.- Mapeamento de processos da área operacional e definição de KPIs.-Identificação de negócios com clientes actuais e potencias.-Controlo e emissão da facturação das operações de contact center (contracto por hora/postos).-Definição e controlo do.
2016 - 2018
~2 yrs
Call Center Coordinator
-Coordenação das equipas de contact center e backoffice.-Identificação de negócios com clientes actuais e potencias.-Definição e controlo do dimensionamento das operações de contact center.-Desenvolvimento e apresentação de relatórios visando demonstrar a performance da equipe operacional.
May 2010 - Sep 2016
Team & coworkers
Colleagues at Standard Bank Angola
Other employees you can reach at standardbank.co.ao. View company contacts for 461 employees →
HC
Hilquias Chitazo
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
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NM
Nilza Maveneca
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
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JE
João Emanuel
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
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LS
Leonila Semedo
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
View →
HP
Hermenegildo Pascoal
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
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KD
Klery Dinis
Colleague at Standard Bank AngolaAngola, Angola
View →
ER
Emanuel Rui Batalha
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
View →
MT
Melchior Teixeira César De Sá
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
View →
SC
Silas Cadete
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
View →
LM
Luisimir Marta
Colleague at Standard Bank AngolaAngola, Angola
View →
Hilquias Chitazo
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
View →
NM
Nilza Maveneca
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
View →
JE
João Emanuel
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
View →
LS
Leonila Semedo
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
View →
HP
Hermenegildo Pascoal
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
View →
KD
Klery Dinis
Colleague at Standard Bank AngolaAngola, Angola
View →
ER
Emanuel Rui Batalha
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
View →
MT
Melchior Teixeira César De Sá
Colleague at Standard Bank AngolaLuanda Province, Angola, Angola
View →
SC
Silas Cadete
Colleague at Standard Bank AngolaLuanda, Luanda Province, Angola, Angola
View →
LM
Luisimir Marta
Colleague at Standard Bank AngolaAngola, Angola
View →
2 education records
Carlos João education
Business Administration And Management, General
Bachelor Of Business Administration - Bba, Gestão E Marketing, Bachelor'S Degree In Marketing And Management
Universidade Óscar Ribas
FAQ
Frequently asked questions about Carlos João
Quick answers generated from the profile data available on this page.
What company does Carlos João work for?
Carlos João works for Standard Bank Angola.
What is Carlos João's role at Standard Bank Angola?
Carlos João is listed as Customer Care Manager | Call Centre Manager | Sales Manager | Project Manager | Business Analysis | Business Intelligence | CVM | Customer Engagement | Customer Journey Manager at Standard Bank Angola.
Where is Carlos João based?
Carlos João is based in Luanda Province, Angola, Angola while working with Standard Bank Angola.
What companies has Carlos João worked for?
Carlos João has worked for Standard Bank Angola, Solução Contact Center, Adv Angola - Planos E Sistemas De Saúde, Lda., Quality - Contact Centers, and Ucall.
Who are Carlos João's colleagues at Standard Bank Angola?
Carlos João's colleagues at Standard Bank Angola include Hilquias Chitazo, Nilza Maveneca, João Emanuel, Leonila Semedo, and Hermenegildo Pascoal.
How can I contact Carlos João?
You can use AeroLeads to view verified contact signals for Carlos João at Standard Bank Angola, including work email, phone, and LinkedIn data when available.
What schools did Carlos João attend?
Carlos João holds Business Administration And Management, General from Iseg - Executive Education.
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