Owner of a 25-account portfolio with an annual quota valued at $2M + 10% growth - responsible for all net retention, commercial development and deliverance of accurate forecasts. Generated $100k in new opportunities suggesting customers with specific actions through detailed customer qualification by analyzing behavior and infrastructure needs for 5 lines of business. Retain enterprise accounts by collaborating with cross-functional resources -pre-sales specialists, technical specialists' team, commercial executive team and channel partner ecosystem- by renewing customer contracts and expand presence through the creation and execution of a detailed strategy plan, ensuring optimal product adoption and usage while supporting innovative efforts in all of areas of Microsoft's product portfolio for up-sell opportunities. Manage entire sophisticated sales-cycles often presenting to C-level executives the value of our full suite of applications.

Developed a go-to-market strategy by creating an effective understanding of the capability and benefits of Qustodio. Increased annual revenue from $510k to $640k, representing a 21% growth, through the development and consolidation of a lead generation engine and clear sales cycle targeting multiple stakeholders within the customers’ organizations. Customer acquisition rate grew 57% by creating a go-to-market strategy targeting families as leeway for institution deals. Owned and managed $135k new business opportunity pipeline in Salesforce comprised of 200+ accounts with a 70%-win rate Maintained relationships with all accounts to maintain visibility of plans, growth while resolving incoming needs of customers.

• Managed $10M channel business – SMB segment > $150k investments for business development and channel activation. Own funnel and supervise pipeline for channel opportunities and annual renewals on existing licensing contracts. Drove digital transformation projects for more than 50 K-12 institutions in Spain through a wide offering of hardware and software products with added learning services for proper adoption. Build and manage a portfolio of 50 reseller partners increasing revenue by 7% through a tailored consulting approach based on strategic recommendations of sales incentive & support programs and training by hosting online learning workshops. Work with POD Team as a liaison between OEM and Basic Education Sector partners, to increase sales and awareness of Microsoft 365 and other adaptable learning tools, as a new plan to ‘Reinvent the Classroom’.

Developed tracking process for marketing development funds for 20+ retail accounts working with Power BI and Excel. Provided detailed analysis and insights on campaign performance based on ROI vs objectives within each account. Helped product teams increase revenue by category through optimization of marketing funds allocation. Reduced audit failures in the consumer department by 80% by following complete purchase process for campaigns. Coordinated with senior stakeholders across the organization to share best practices with 15+ countries in the region. Trained team of 5 people to support and track investments throughout EMEA in handover process for project completion.

● ● Created a business plan for the development of product line within the specialty sauce category focusing on consumer goods markets with a potential revenue generation of $2M annually based on market value and potential customer reach.● Developed analysis of market research of the industry’s trends, growth, innovation that provided a competitive edge for the company’s product line.● Ownership on creative decisions throughout the creation process of the Saucy brand look and product imaging.● Worked directly with suppliers and manufacturers to guarantee timely delivery of production.● Developed sales strategy based on consumer preferences in strategic areas for lead generation by visiting local stores and cold calling potential local resellers or distributors.● Established a working relationship with a local supermarket chain in southern Florida to introduce the Saucy product line in 6 stores within the region, with potential expansion to an additional 10 stores in Tampa area with annual objectives of $30k.

● Handled client relations and communications to adequately address all concerns represented by our clients by offering an adequate solution within a proper timeframe of queries that evolved around their insurance service and employees. ● Managed onboarding process with new clients and Insurance providers to guarantee service offered personalized coverage according to client’s needs depending on number of employees, facilities, assets, among other factors.● Developed a categorized filing system to store client’s information by creating a central database for the subsidiary, properly accounting for each client’s privacy information.

• Resolve customer’s issues within Tollway Authority.• Attended more than 100 calls daily helping customers.• Delivered exceptional service to clients complying with NTTA standards.• Efficient problem solving within 7 minutes or less on average.

• Promote growth in the company by reaching new clients to expand and increase profit.• Guarantee client satisfaction by the delivered service.• Established an organized deliverance of service according to client’s needs.• Collaborate with Spanish speaking clients to provide great service.

• Organized clients’ financial portfolios to maintain order and offer an outstanding service.• Helped arrange in a systematic way client database of the company.• Guarantee client satisfaction regarding their financial investments.• Revised legal documents which served clients with their accounts.

• Developed catering events for up to 40 people.• Led employees to exceed in their job.• Maintained order within a group of people to ensure event success.• Offered excellent customer service to clients.

• Coordinated logistics on product distribution of the company throughout Venezuela.• Created strategies that allowed cost reduction and profit increase of the company.• Established relationships with clients of the company to deliver a high quality service.• Managed employees to guarantee excellent job execution.