Carlos Martinez

Carlos Martinez Email and Phone Number

Case Manager / Customer Service @ Carelon Global Solutions Puerto Rico
Carlos Martinez's Location
Guaynabo, Puerto Rico, Puerto Rico
About Carlos Martinez

Versatile and dedicated professional with experience working in education, inclusion, and management. I’ve worked in different academic and higher education institutions focusing on managing the needs of students and faculty members, using data to maximize processes and creating the best educational environment for our community. Empathetic and accommodating in design and implementation of accommodation plans and progress. Exceptional skills working proactively with teachers, parents and specialists to develop plans and special techniques for mainstream classroom inclusion. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.Additionally, I have experience in human relations, project management, staff recruitment and retention, and customer service. I've supervised employees in several fields, including as owner of Mi Amigo el Jardinero Landscaping Design Company. I've also been recognized for my problem-solving skills, creativity, team building experience and empathy.

Carlos Martinez's Current Company Details
Carelon Global Solutions Puerto Rico

Carelon Global Solutions Puerto Rico

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Case Manager / Customer Service
Carlos Martinez Work Experience Details
  • Carelon Global Solutions Puerto Rico
    Customer Service Representative
    Carelon Global Solutions Puerto Rico Jan 2024 - Present
    Puerto Rico
  • United Way Puerto Rico
    Account Executive
    United Way Puerto Rico Oct 2023 - Dec 2023
    Puerto Rico
    Facilitated the fundraising process by planning, organizing, implementing, and monitoring multiple campaigns within the designated department.Collaborated with volunteers in assigned activities designed to raise funds.Maintained effective communication with your supervisor and staff from other departments.Managed administrative functions of the department including record-keeping, and clerical support, as needed.
  • Saint John'S School
    Inclusion Specialist & Test Coordinator
    Saint John'S School Apr 2022 - Jun 2023
    Puerto Rico
    Served as case manager responsible for the development of individualized accommodations plans for assigned students. Monitored the implementation of inclusion student's accommodations plan. Assisted the classroom teacher with accommodations and strategies for helping students gain access to the general curriculum. Coordinated and participated in meetings with teachers, parents, psychologists, and other professionals, to monitor student progress. Worked with students and teachers, in using assistive technology to enable learning and increase independence. Maintained accurate and confidential records of all assigned students. Provided information, support, and communication with parents and families. This includes referral information to outside resources. Requested and maintained equipment and supplies necessary for the inclusion students and the inclusion program. Coordinated accommodations for standardized tests, including the PSAT, SAT, AP, and ACT exams. Ordered standardized test materials and maintain them in a secure location. Secured locations for standardized test administration. Identified and assigned test proctors. Coordinated distribution and collection of secure test materials, administering tests in accordance with the established test calendar, providing and completing all test documents.
  • Mi Amigo El Jardinero Landscaping Company
    Business Owner
    Mi Amigo El Jardinero Landscaping Company Jul 2015 - Mar 2022
    Puerto Rico
    Founder and owner of a landscaping company dedicated to the design and maintenance of residential and commercial exteriorsManage team of landscaping workersCreate and execute business and advertising plans
  • Sears Holdings Corporation
    Customer Service Representative
    Sears Holdings Corporation Jun 2016 - Jan 2018
    San Juan, Puerto Rico, Puerto Rico
    Customer service care including, but not limited to deliveries, warranties, and service appointments while strictly adhering to company policies.
  • Dco/ Inovalon
    Field Reviewer
    Dco/ Inovalon Aug 2015 - May 2016
    Juncos, Puerto Rico/ Md, Usa
    Organized and maintained accurate recordsAnalyzed data related to patients and treatmentsEstablished rapport in medical offices to complete coordinated site visitsCompleted general daily report on overall site visits in terms of easiness of the process, chart status, on-site personnel, staff assistance, equipment readiness, amongst any issue that could have arisen during the collection process
  • Fast Signs
    Production Manager
    Fast Signs Dec 2010 - Jul 2015
    Managed production at a digital printing shop overseeing the workflow for approximately one hundred orders per month in the Guaynabo and Caguas sitesManaged five Production Specialists and one Creative SpecialistCoordinated purchases, deliveries, and receiving as well as installations on a daily basisManaged inventory of general hardware in the warehouse directly related to everyday work ordersReviewed printed material for accuracy and quality purposes
  • Fast Signs
    Production Specialist
    Fast Signs Dec 2010 - Nov 2013
  • University Of Phoenix
    Academic Affairs Manager
    University Of Phoenix Aug 2008 - Sep 2010
    Guaynabo, Puerto Rico
    Worked directly with the Director of Academic Affairs, Campus College Chairs, and Campus Director to reach department goals Supervised Academic Affairs personnelManaged reports for accrediting bodies like the Council on Higher Education of Puerto Rico, Department of Education, and internal audits Actively participated in admissions meetings to provide insight and prepare schedules for new groups and availability of facultyCoordinated faculty professional development activities
  • University Of Phoenix
    Academic Affairs Supervisor
    University Of Phoenix Dec 2005 - Aug 2008
    Supervised, trained, and evaluated three Academic Affairs CoordinatorsCoordinated and directed budget preparation for the department
  • University Of Phoenix
    Academic Affairs Coordinator
    University Of Phoenix Mar 2001 - Dec 2005
    Organized and managed administrative functions of the Academic Affairs Department including quality control, record-keeping, and clerical support, among othersServed as liaison between students and faculty to ensure best academic practices and equal access to the curriculumManaged faculty contractsManaged faculty pay issues

Carlos Martinez Education Details

Frequently Asked Questions about Carlos Martinez

What company does Carlos Martinez work for?

Carlos Martinez works for Carelon Global Solutions Puerto Rico

What is Carlos Martinez's role at the current company?

Carlos Martinez's current role is Case Manager / Customer Service.

What schools did Carlos Martinez attend?

Carlos Martinez attended Universidad De Puerto Rico, Universidad Carlos Albizu.

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