Carlos Olvera Email & Phone Number

Customer success manager with more than 5 years of experience planning, developing, and implementing proprietary software products and integrating research, design, training, and documentation projects. Facilitated the process change of a new technology system that was transparent with all mortgage team members' on a national level to increase production of sales and be more compliant as an organization.Taught sales and fulfillment classes on a national level to improve system utilization and increase comfort level with changing from legacy systems to new technology.Strengthened relationships with Managers by capitalizing on increased closing times, minimal loss exposure, and transparency of new technology which led to more collaborative teams.Achieved over 90% utilization of new technology in Centralized region due to diligent coaching and on the job "post training support."