• Adjusted and settled accident benefits claims in accordance with SABS regulations• Developed strong relationships with policyholders, brokers, and third-party partners• Researched policy wordings and case law to ensure compliance and accuracy

- Investigate and coordinate claims directly, ensuring proper file control and related documentation to support claim resolution.- Order and review police reports,confirm liability, identify injuries and assign the file to the appropriate department. - Deliver excellent customer service and collaborate effectively with brokers, insureds, clients, preferred vendors, and other stakeholders during the claims adjustment process.- Assess information on various claims and damages to determine the level of risk to the client and insurer.- Establish reserves within your authority and recommend reserve adjustments to the Leader.- Maintain clear and concise documentation in the files, summarizing all activities.

- Manage all elements of the claims file, from receiving the initial loss notification and setting up the claim, to arranging emergency mitigation if necessary, and final settlement.- Investigate and evaluate claims to determine liability, negotiate settlements, and confirm that claims are properly paid to policyholders.- Utilize software innovation tools and principles in process thinking to reduce risks and achieve mutually favorable outcomes for the business and clients whenever possible.- Participate on team pilot projects, addressing concerns and complaints to collaborate and innovate.

- Handled Automobile claims for Alberta and Ontario.- Assess, investigate and coordinate claims directly, ensuring proper file control and related documentation to support claim resolution.- Maintain adequate reserves and proper documentation following our department guidelines. - Negotiate settlement and issue payment for claim.- Collaborated with preferred vendors, fraud mitigation team, and independent appraisers.

Handled claims inquiry calls for Property CAT claims and Automobile claims. Issued payments for policy holders regarding Additional Living Expenses related to Property CAT claims due to Forest Fires.Negotiated Initial Rental Authorizations for non-preferred rental companies in Automobile Claims. Completed FNOL for Property and Automobile claims for Ontario and Alberta policy holders to ensure compliance and reduce risks.