Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems.

Follow all company policies and procedures; protect company assets. Address guests service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. Communicate with other IT personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, Internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. perform systems backup. provide end-user support. Manage user accounts, including set up, removal, and resetting password in order to ensure confidentiality and proper use. Install, configure, and modify workstations including set up cables, desktop computers, laptops, docking stations and printers. Read technical manuals or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Educate users regarding procedures for securing Personal Identifiable Information (PII). Perform other reasonable job duties as requested by managers.

Install, monitor, and maintain telecommunications equipment including cabling and providing technical guidance as needed. Perform adds/moves/changes/deletions. Provides escalation support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes. Provides escalation and guidance to property pertaining to guest and associate internet access requirements. Escalates problems as appropriate through direct supervisor, IT Field Manager Desktop Support. Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources. Images desktops, installs new software applications, applies patches, and maps drives to appropriate server/network. Moves/adds/changes PCs/peripherals, migrating data when necessary. Performs routine desktop backup as scheduled or directed. Provides end-user support. Confirms that technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK2) are implemented. Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT &/or Vendor resources. Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

Compile, code, categorize, calculate and verify information and data. Reconcile balance sheet. Ensure account balance are supported by appropiate documentation in accordance with Marriott International SOPs . Perform all Casino operations audits (Table game operations, Slot operations, Cashier’s cage operations, Marketing operations, Security operations, Surveillance operations, System activities and accounting policies/procedures) to ensure the internal controls required by the Marriott international SOP and Aruba Stellaris Casino LSOP for Casinos are followed at all times. Review audit issues and make corrections when necessary. Train and develop the Casino Income Auditors Team.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing reports and tables. Code documents according to company policies and procedures. Audit statistical, financial, accounting, auditing reports and tables. Audit and reconcile all revenue postings. Review audit issues and make corrections as necessary.