Carlos Rivas Email & Phone Number

Guadalajara, Jalisco, Mexico

- I aligned the organizational structure to incorporate Project Managers, and Project Leaders from Pre-Sales to the Financial Closing of the Project, maximizing Compliance, Control & Credibility.- It was time for a refresh on Customer Experience, so I decided to involve Sales Staff on Digital Marketing initiatives and created FB & Instagram accounts to share relevant content related with Products, Services and to share Success Stories as well.- Successfully re-implemented SAP Business One; It was a real challenge to align Business Processes (Theory) VS Reality. One of the most important achievements in the day-to-day operation was to increase the productivity of all staff by eliminating more than 100 Excel reports and replacing them with Key Process Indicators obtained directly from the system.- I incorporated a Quality Manager to lead the implementation of the QMS Quality Management System. The goal set is to achieve ISO certification by the end of 2024- Multiple Lean & Six Sigma Projects/Initiatives run across all areas of the company in order to have a lean and more efficient Operation.

Guadalajara, Jalisco, Mexico

- MAC provides level II and III healthcare services. I led Operations during recent COVID pandemics within the MAC Guadalajara Unit facilities. - Operations really challenged my talent, my experience, my knowledge, my habits... everything!I led and executed the Hospital Infrastructure Improvement Plan, which included improvements tobuilding infrastructure, HVAC/MERV/HEPA, oxygen distribution capacity, increasing patient carecapacity by +20%.- Our Medical Staff grew +15%. In coordination with the Medical Director, we executed an On-LinePromotion Project that included Networking inviting several Doctors/Specialists to join our Board andexperience our new facilities.- We increased the occupancy of the operating rooms by +50% and the average bill by +30%. Welaunched a Sales and Revenue Strategy, we closed new agreements and contracts with multipleInsurance Companies, as well as renewing biannual service contracts with PEMEX and IPEJAL.- We reviewed the purchase costs of Supplies and Medications, achieving a 9% decrease in the Cost of Sales, a direct positive impact of 9% on EBITDA.

Monterrey, Nuevo León, México

- Consulting and Training Services on Strategic Planning, Sales (Pre-Sales, Sales, Negotiation & Closing), Continuous Improvement, Logistics/Supply Chain and Operations.- Provided Training to Life Insurance Promoters. I increased monthly recurring sales by 15%.- I certified myself as a License A Insurance Agent, lived the whole process and understood and identified the opportunity areas on Training Content, Product Info, Sales Pitches and the successful handling of Customer Objections.

Monterrey Y Alrededores, México

Accountable for Financial and Operation Results of 3 Business Units:1. WC Movil - Portable Toilets and Equipment Rentals for Massive Events and Construction Sites.2. Novadren - Trenchless Repairs for Sanitary Drainage and Sewer.3. Aquarion - Design, Construction and Operation of Wastewater Treatment Plants.- I reported the Operational Results to the CEO and the Financial Results to the Board of Directors.- +25% Sales increase YOY and +27% EBITDA on an annual basis. Average Ticket increase of +7%- 18% growth in rental of portable toilets by improving our compliance capacity in scheduled maintenance services. - I installed software that allowed us to use the GPS of smartphones to update and optimize daily maintenance routes- Board authorized CAPEX for Tank Trucks fleet renewal and the acquisition of +500 brand new portable toilets. This allowed us to participate and be awarded with tender contracts with big industrial customers in the Northeastern part of Mexico.- We focus our efforts on becoming the referent company for Wastewater Treatment Plants (WWTP)Operation, this opened the door for operating CONAGUA´s WWTP (Water Regulator in Mexico).

Monterrey

- Accountable for End to End Office Operations- EA is a big player in generating Catholic content to be promoted online with the aim of contributing to the Evangelization of the Catholic Church.- Dissemination and sale through physical and electronic media, as well as the development of Events, Seminars and Conferences for the training of lay people.- I reached agreements with international production companies and broadcasters such as María Visión and EWTN, to increase the reach of our broadcasting and develop new ways to attract more subscribers. Likewise, we had a successful relationship with TV Azteca Noreste by achieving the live broadcast of 1 daily capsule to share the Gospel according to the catholic bible.

Monterrey

- Nationwide Telecomm Operator in Mexico with Services in 39 cities and +1M Lines in Service.- Attention of +4000 daily Service Orders with a headcount of 180 Dispatchers and +1000 Field Squats.- Triple Play (TV on demand, Internet Broadband & Fixed Lines)- Focus on operations improvement and process standarization by running multiple Lean & Six Sigma Projects to identify Process Improvements required, Process Deviations and Root Causes.- Before my command, Dispatchers responded to local Service Delivery Mangers. One of the main purposes of this position was to define a standard process, design a standard training, and define key process and operation indicators, simplifying operations and increasing % of daily successful orders.- 1st Data Analytics initiative with Tableau software connected to multiple DB´s (Sales Force, Nextflow, Datawarehouse & Kenan)- Increased Daily Successful Orders from 85% to 95%

- To lead Continuous Improvement Projects across different areas of the organization.- I obtained my Black Belt certificate according to Lean Six Sigma methodology and led 10 projects. Remarkable Projects: 1) 68% decrease on Service Delivery Orders BackLog for the Large Businesses market segment. 2) 21% increase (from 54% to 71%) on IT Helpdesk metrics related to attending collaborators on the 1st call and successfully resolving Hardware, Software and/or Process issues.- I trained +100 teammates on Lean Six Sigma methodology.

Monterrey, Nuevo León, México

- Accountable for international Sales and Post-Sales service for Telecomm Operators being responsible for the Product & Services Homologation.- New Product Development & Product Owner.- Pre-Sales Design/Engineering, Detailed Engineering, Costing and Proposal Elaboration & Authorization.- Accountable for Profit & Losses of International Sales.- CAPEX business cases elaboration and authorization.- Commercial Support & Closing.- + 120% on Sales Quota Vs 2008 and 2009 Budgets.- 50% decrease on CAPEX Busness Cases elaboration.- Strategic Accounts Retention, such as Verizon, Telefonica International and Global Crossing.- I defined Co-location Site and build interconnection at NAP of the Americas (Dallas and Miami).- International Telecomms Week showcase (ITW ´08, ‘09, ‘10).

Monterrey, Nl

- To Sell multiple products related with solar and wind power generation. It included solar panels, wind generators, batteries, power inverters, battery chargers, Energy Saving light bulbs A/C & D/C, Refrigerators, Coolers and Solar Water Heaters.+27,000 Solar power solutions sold to the Enterprise & Government segment.

Monterrey

- Todito was a Pioneer on pre-paid cards to be used as an on-line payment method instead of using your debit/credit card. We did a successful launch of the product, sold it on +5000 Points of Sales including Oxxo and Seven Eleven. It was used also as a gift cards in Department Stores like Liverpool.- Todito Card was also the 1st Mobile Internet solution in Mexico. It was a card with a random and unique user and password to be used for establishing an internet dial up connection at your preferred location.- We did the Launch of Bueno Card for Domestic and International Long Distance Calls.- Accountable for Annual Marketing Plan (Branding, PR, Trade marketing, product development, Training).- Responsible for the Call Center Operation (Sales and Customer Service).

Monterrey, Nuevo León, México

- Accountable for CAPEX & OPEX Budgets during the construction of Axtel’s telecommunication network in 39 cities including Switches, LD Backhaul, Fiber Metropolitan Rings, RB’s and Last Mile installations. CAPEX $400M USD / OPEX $50M USD (Annual Basis).- Financial Analysis of Investment Projects (CAPEX), looking for a positive IRR and a ROI less than 24 months.- Project Leader for SAP-ERP implementation. Certified in CO, PS, MM and FI.- CAPEX Budget Management using Project System and Work Breakdown Structures in SAP.- OPEX Budget Management using Cost Centers.- Responsible of Variation Analysis (monthly).- Purchase Requisitions and Vendor Delivery Management (Nortel, Siemens, Avaya, Oracle, Cisco, HP, Kenan, SAS, etc.)- Received training and coaching from Bell Canada Ex-Pats for Best Practices in Project & BudgetMangement in Telecommunications.

Monterrey, Nuevo León, México

- Production Costos Control, from raw materials to finished products.- Product Costing and Pricing.- To lead, along with Deloitte Consulting, the SAP-ERP implementation in the Production Area for 2companies, Nylon de Mexico and Fibras Químicas.

Mechanical Engineering, Minor: Business Administration

Activities and Societies: Borregos Fútbol Americano

Black Belt - Lean Six Sigma, Quality

English Language Certificate