As the CEO and Founder of O4C Solutions, I lead a company that delivers innovative and effective omnichannel customer service solutions for various industries. I have over 28 years of experience in the contact center industry, where I have developed a deep understanding of customer needs, expectations, and behaviors across multiple channels and platforms.I am also a member of OMNI4channel, a network of professionals and experts who share best practices, insights, and trends on omnichannel strategies and technologies. I have an MBA in Business Administration and Marketing from ESPM, and a certificate in Digital Media from Fundação Getulio Vargas, two of the most prestigious institutions in Brazil. I am skilled in negotiation, IT service management, business development, and product management, and I enjoy working with diverse and talented teams to create value for customers and stakeholders.