Carlos Castillo Email & Phone Number

Florida, United States

Florida, United States

I am in the same role as I was when I was working at Rubicon. Routeware, purchased the Rubicon SmartCity division of which I am a part of. My current role and duties are exactly the same as when I was at Rubicon. Currently, I take a hands-on approach to developing and implementing 90-day onboarding plans tailored to meet the specific needs of city pilots and contracted clients. I provided both virtual and onsite training for a wide range of stakeholders, including drivers, management, and city staff, ensuring that each team member could confidently navigate the new Routeware SmartCity App and Routeware Smartcity Portal. My goal was to empower clients with the knowledge and skills to maximize the value of the Routeware SmartCity solution.In addition to training, I managed various project tasks to ensure smooth implementation. I actively addressed client concerns, provided weekly project updates to the project owner, and coordinated the procurement of necessary devices, ensuring seamless API connections and data uploads for each project. I also worked closely with clients to digitize their route and inspection forms, a transition that not only streamlined their processes but also contributed to significant cost savings. Through these efforts, I played a vital role in facilitating seamless client onboarding, enhancing operational efficiency, and driving long-term success with Routeware’s SmartCity solutions.

United States

I took a hands-on approach to developing and implementing 90-day onboarding plans tailored to meet the specific needs of city pilots and contracted clients. I provided both virtual and onsite training for a wide range of stakeholders, including drivers, management, and city staff, ensuring that each team member could confidently navigate the Rubicon App and Portal. My goal was to empower clients with the knowledge and skills to maximize the value of the Rubicon solution.In addition to training, I managed various project tasks to ensure smooth implementation. I actively addressed client concerns, provided weekly project updates to the project owner, and coordinated the procurement of necessary devices, ensuring seamless API connections and data uploads for each project. I also worked closely with clients to digitize their route and inspection forms, a transition that not only streamlined their processes but also contributed to significant cost savings. Through these efforts, I played a vital role in facilitating seamless client onboarding, enhancing operational efficiency, and driving long-term success with Rubicon’s solutions.

I was responsible for guiding new clients through a smooth onboarding journey, utilizing a structured 60-day plan to ensure each customer achieved a successful go-live within the targeted timeframe. I provided comprehensive virtual training sessions to educate stakeholders on navigating and utilizing the SaaS interface, tailoring the training to address the most relevant use cases for each client. My aim was to build clients' confidence and competence with the software, driving higher engagement and maximizing the solution’s impact on their operations.Beyond training, I managed all aspects of project coordination, working closely with both clients and internal teams to resolve any issues that arose during the implementation process. I provided weekly summaries to project owners to maintain accountability and timely progress, collaborated with technical consulting to meet security and technical requirements, and ensured all customer interactions and outstanding issues were properly documented. Additionally, I took on a leadership role within the team, creating a 30-60-90 day training program for new hires, mentoring current staff, and developing self-service resources that reduced onboarding time and improved productivity. Through these initiatives, I contributed to a more efficient onboarding process, ultimately enhancing the customer experience and supporting Everbridge’s mission of building resilient organizations.

Performed onsite software installation, configuration, training, and business integration to new and existing clients. Dealt with an in-depth interaction with business owners and employees. Due to the COVID 19 pandemic, worked from home for seven months. Pre-Covid 19 pandemic, position was a travel position.

Remote

Flowery Branch, Ga.

Sort deliver, and collect all classes of mail up to 70 pounds, along a rural route using a vehicle. Provide customers on the route with a variety of services, including selling stamp supplies and money orders.

Gainesville, Ga

Managed 215 rental properties: Managed 10 Maintenance Staff and 2 Office Staff; established rental rates based upon low income standard federal laws; calculated overhead costs, depreciation, taxes, and profit goals. Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units. Leased apartments to tenants by negotiating leases; collected security deposits.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, Gpa 3.98

Associate'S Degree, Business Administration, Gpa 3.75

12