Key responsibilities: * Designing and deploying scalable, secure and efficient cloud solutions for Enterprise Architects.* Mentor the team to perform complex activities related to Azure adoption and Services* Provide advisory and consultancy for different areas and stakeholders throughout the company* Work together with other members in Cloud CoE Team to align best practices for Cloud Adoption and operations.

As a Principal Consultant I am accountable for managing local strategic customers and play the leading role in engagements across all service lines. I'm also accountable for driving continues improvement across all service lines, while being recognized as a though leader within the organization. Forms part of the Strategic bid team in the development of solutions.Main Tasks and responsibilities: - Support and advise on 2nd level escalations of strategic and complex customers;- Evaluating existing systems and procedures and making recommendations for improvement; designing prototypes and proof of concepts that best fit the client’s needs; and ensuring client satisfaction until the project is complete;- Build strong relationships with existing clients for repeat business;- Maintain frequent client communication, make regular client visits and ensure client satisfaction;- Identify project risks and challenges and develop resolution plans of local key strategic accounts;- Identify business opportunities and convert them to projects;- Identify opportunities for product development initiatives to meet future client needs;- Provide support in developing functional and technical skills. (Mentoring cross verticals);- Engaging and advising the continues improvement of the entire portfolio;- Extensive experience and understanding of the technology industry acquired in a consulting role and managing technology enabled business change activities;- Responsible for local and regional strategic customers with focus on business management and act as a trusted advisor

Key Responsibilities:* To lead Azure projects and initiatives* To drive standardization of Delivery for Azure Services portfolio* To perform Deal Reviews and help Solutions Architects on building Statement of Works.* To develop and track a delivery planning* To develop Team learning path and certification* To Work with vendors and Practice Leads to create a plan and increase team technical knowledge* To commit with the execution of projects according to the hours stabilished, always seeking for best efficiency.

Key reponsibilities: - Delivery mid to large-scale project for large size companies. - Prepare Associate consultants on their tasks providing guidance and materials so they can perform complex activities. - Pre-Sales consulting and Statement of Work validations before customer's proposal - Pre-sales activities on-site leading technical conversations with customers. - Deliver Softwareone's global Cloud Migration Framework on projects - Drive Microsoft Cloud consumption and new opportunities during project time.

Key responsibilities: - Presales activities validating technical proposals for customers. - Project planning and delivering for both Microsoft Office 365 and Microsoft Azure technologies. - On Office 365 side: to deliver projects for small and midmarket drafting not only migration strategies but also user adoption planning using both 1st and 3rd party tools. - On Azure side: to deliver projects for small and midmarket specifically regarding compute, networking and storage technologies but also using PaaS resources such as managed backup solutions and both App Services with SQL, also helping customers on the handoffs. - Help business to create packaged services building cross-sell and up-sell opportunities. - Support Sales during sales pitch providing technical amendments and technical references endorsed by Microsoft documentation.Ahead of project management and execution for Microsoft Office 365 and Azure Technologies.

Key Responsibilities: - Manage Value-add Reseller partners portfolio driving them to achieve Microsoft Competencies on Microsoft Partner Network Program. - Engage partners to reach their most using their Internal-Use Rights softwares as well as keeping them connected with other partners to get new business and resources so they can grow and run their businesses together. - Provide guidance to partners on how manage and improve their Pinpoint profiles so they could get more visibility and results. - Connect Partners on Yammer channel and opening tickets for advisory hours, both for pre-sales assistance and technical questions. - Support Partners on tickets on every unexpected event such as platform bugs, escalations and partnership renewal.

Key responsibilities: - Manage Gold Competency partner portfolio - Provide assistance and support whenever a partner needed guidance on internal platforms used by MPN, including Microsoft Incentives. - Help partners to renew their partnership enrollment so they could get the most out of their Internal-Use benefits. - Perform escalations and opening support tickets when unexpected errors ocurried for internal platforms used by MPN.- Provide guidance to partners on how manage and improve their Pinpoint profiles so they could get more visibility and results. - Connect Partners on Yammer channel and opening tickets for advisory hours, both for pre-sales assistance and technical questions.

Key responsibilities: - Frontline inbound team - Support unmanaged partners with MPN Competencies, skills, benefits and incentives program - Understand partner needs for both ticketing support request or Advisory needs - Drive usage of Internal-Use Rights for unmanaged Partners - Create and follow-up escalation tickets regarding bugs or partners' requests. - Help partners on creating their profile on PinPoint so they could get visibility both to Microsoft and customers

Support businesses and people in general who purchased postpaid accounts in Nextel. Common tasks such as changing phone plans, explaining invoices and taxes, activating or de-activating services were common in the day-to-day activities. Creating relationship with the customer in every interaction, if there's the opportunity, was the goal and as much as I could I tried to value add the calling cross-selling items and plans that could reduce costs to these customers. The scope was to support customers from 1 to 29 different mobile numbers, called as "Normal and Important Accounts".