Carlos Rivera Email & Phone Number

• IT Support for Small Medium Businesses• Hardware and Software Sales• Cloud Migrations• Office 365 Deployments• Network Infrastructure Installations and Maintenance• Phone Systems Solutions (IP) for SMB• Music System Solutions (licensed) for SMB• Internet Circuits • Low-Voltage Cabling• CCTV Solutions

Greater New York City Area

• Responsible for all aspects of network connectivity and infrastructure.• Perform installations, configurations and management of servers, desktops, peripherals and datacenter equipment based on application vendor specifications and end user requirements.• Looking for ways to improve services and systems while reducing cost but improving performance.• Maintain and manage all network infrastructure activities that pertain to Store Openings and Closings.• Maintain vendor relationships for all licensing cost and equipment purchases. • Responsible for helpdesk support, ensure all ticketing issues being resolved in a timely manner fashion. • Responsible for all CCTV systems in HQ and stores, as well as buying the equipment. • Responsible for managing cloud-based telephony systems. • Presently looking for ways to reduce cost for all carriers circuits. • Responsible for all cloud based apps and ensuring security compliance is being met. • Assist the operations teams with any Music issues for stores and alarm issues as well.

• Provided Level 1 and 2 desktop/laptop support to staff and senior management. • Troubleshoot all mobile devices such as iPhones and Blackberries. • Responsible for configuring any new pc/mobile setups and ensure they met standards. • Provided guidance to the helpdesk staff on Level 2 issues to ensure problem resolution.

Build and configure all models of Cisco TelePresense Endpoints which Inculde CTS-500, CTS-1000, CTS-1300, CTS-3000, and CTS-3200.• Make sure CTS endpoints are installed the way they are design in order for the customer to have a real-life conferencing call.• Always made sure the installations are done within a timely order fashion. Each model of the CTS endpoints has a specific amount of allowed install time which must be adhered too.• Communicate with the customer before and after the installation for any issues or feedback they may have.• Perform Room Readiness Assessment (RRA) prior to a CTS endpoint installation. RRA will determined if the room is within spec for the CTS endpoint.

• Installed, configured and deployed windows servers. Servers consisted of file, applications, backup, print, anti-virus, blackberry servers. Always focused on having the latest patches installed on the servers with minimal downtime.• Installed, configured and deployed windows desktops. Made sure desktops were running smooth and efficiently for user productivity. • Configured and deployed blackberries for executives. • Managed and configured Cisco VoIP phones. Deployed new VoIP phones to new hires.• Managed vendor relations for new equipment purchases. • Responsible for all IT licensing cost and ensured compliance. • Responsible for creating network accounts and ensuring group permissions are successfully deployed.

• Created network accounts in Active Directory and assign proper permisions. • Responsible for the backup of servers. Administered, installed, configured, monitored and troubleshot Symantec Backup Exec. • Provided level 2 for the Desktop Suppot Team. • Assisted with server installations and uprades.• Replaced Cisco layer 2 switches when needed.• Toned network lines and cross-patched them.

• Configured, troubleshot and deployed desktops. Imaged PC's with Ghost utility for efficient deployments.• Reset and unlocked network accounts in Active Directory.• Configured and troubleshot Lotus Notes issues.• Provided remote support for stores.• Troubleshot in-house applications.• Configured network printing and trousbleshot issues with printers.