Carlos Rivera Email & Phone Number

• IT Support for Small Medium Businesses
• Hardware and Software Sales
• Cloud Migrations
• Office 365 Deployments
• Network Infrastructure Installations and Maintenance
• Phone Systems Solutions (IP) for SMB

Greater New York City Area

• Responsible for all aspects of network connectivity and infrastructure.
• Perform installations, configurations and management of servers, desktops, peripherals and datacenter equipment based on application vendor specifications and end user requirements.
• Looking for ways to improve services and systems while reducing cost but improving performance.
• Maintain and manage all network infrastructure activities that pertain to Store Openings and Closings.
• Maintain vendor relationships for all licensing cost and equipment purchases.
• Responsible for helpdesk support, ensure all ticketing issues being resolved in a timely manner fashion.

• Provided Level 1 and 2 desktop/laptop support to staff and senior management.
• Troubleshoot all mobile devices such as iPhones and Blackberries.
• Responsible for configuring any new pc/mobile setups and ensure they met standards.
• Provided guidance to the helpdesk staff on Level 2 issues to ensure problem resolution.

• Build and configure all models of Cisco TelePresense Endpoints which Inculde CTS-500, CTS-1000, CTS-1300, CTS-3000, and CTS-3200.
• Make sure CTS endpoints are installed the way they are design in order for the customer to have a real-life conferencing call.
• Always made sure the installations are done within a timely order fashion. Each model of the CTS endpoints has a specific amount of allowed install time which must be adhered too.
• Communicate with the customer before and after the installation for any issues or feedback they may have.
• Perform Room Readiness Assessment (RRA) prior to a CTS endpoint installation. RRA will determined if the room is within spec for the CTS endpoint.

• Installed, configured and deployed windows servers. Servers consisted of file, applications, backup, print, anti-virus, blackberry servers. Always focused on having the latest patches installed on the servers with.
• Installed, configured and deployed windows desktops. Made sure desktops were running smooth and efficiently for user productivity.
• Configured and deployed blackberries for executives.
• Managed and configured Cisco VoIP phones. Deployed new VoIP phones to new hires.
• Managed vendor relations for new equipment purchases.
• Responsible for all IT licensing cost and ensured compliance.

• Created network accounts in Active Directory and assign proper permisions.
• Responsible for the backup of servers. Administered, installed, configured, monitored and troubleshot Symantec Backup Exec.
• Provided level 2 for the Desktop Suppot Team.
• Assisted with server installations and uprades.
• Replaced Cisco layer 2 switches when needed.
• Toned network lines and cross-patched them.

• Configured, troubleshot and deployed desktops. Imaged PC's with Ghost utility for efficient deployments.
• Reset and unlocked network accounts in Active Directory.
• Configured and troubleshot Lotus Notes issues.
• Provided remote support for stores.
• Troubleshot in-house applications.
• Configured network printing and trousbleshot issues with printers.