Carlos Manuel Ebo Email & Phone Number

Sydney, New South Wales, Australia

Philippines

Responsibilities:• Provide guidance, instruction, direction, and leadership to the Customer Relations Team for the purpose of achieving key results • Monitor the quantitative and qualitative achievements of the team and report to core management• Coordinate and supervise the daily/weekly/monthly activities of team members • Train newly hired CR associates• Ensure customer service is properly supported 24/7• Plan and set priorities for the team to ensure efficient tasks completion and achievement of set goals and metrics• Coordinate and report work activities and escalate issues with the Business Development Manager and core management team• Identify and resolve operational problems using defined processes,expertise and judgment• Offer solutions and suggestions for processes and product improvements to management• Make decisions on matters related to improvements, customer satisfaction, and revenue generation• Perform periodic extraction, compilation and release of team’s performance and summary of issues reports• Perform periodic research to benchmark SOP’s/workflows and update affected documents• Conduct periodic audits on the quality of responses/communications from the team and plan/organize/implement the necessary enhancement training programs

Philippines

Generating publicity for a company, building brand images, and creating awareness – all of these are of the utmost importance for organizations which is why they hire public relations personnel.Responsibilities:• Assist in the planning and execution of public relations programs.• Proactively identify newsworthy stories for local and regional media.• Reinforce the strategic agenda of the company to reach out to target markets.• Develop and pitch new story ideas to create media opportunities for the business.• Maintain media lists for targeted launches and outreach programs.• Assist in developing key communications materials such as press kits, media mailers, and fact sheets.• Provide support to the marketing department in identifying industry trends.• Assist both marketing and sales in all public relations and marketing efforts.• Develop and execute customer-focused public relations campaigns through powerful brand messages.• Conduct research for target markets by conforming to territory requirements.• Interact with customers to facilitate marketing and sales initiatives.• Update social media with company promotion information and respond to customers’ answers.

Philippines

General Virtual Assistant to the CEO of Net Holistic.

Cebu

D+B wine shop: http://www.sunstar.com.ph/cebu/lifestyle/2017/01/12/wines-world-one-shop-51968610 dove street: http://www.sunstar.com.ph/cebu/lifestyle/2017/03/10/taste-home-530305Philippine Airlines:http://www.sunstar.com.ph/cebu/lifestyle/2017/02/16/pal-opens-5-new-domestic-routes-cebu-526002AXA philippines:http://www.sunstar.com.ph/cebu/lifestyle/2017/04/01/celebrating-new-center-future-534314Sushi Boy:http://www.sunstar.com.ph/cebu/lifestyle/2017/02/17/japanese-food-all-526395Movie:https://www.pressreader.com/philippines/sunstar-cebu/20170215/281500751005015#HelloMotto:https://www.pressreader.com/philippines/sunstar-cebu/20161214/282097751342883Mcdonalds Breakfast:https://www.pressreader.com/philippines/sunstar-cebu/20170318/282089161585273Mcdonalds- Steak:http://www.sunstar.com.ph/cebu/lifestyle/2017/01/20/mcdo-launches-first-ever-rice-meal-burger-patty-521225

Philippines