Hannah Edwards (Stephens) Email & Phone Number

Sydney, New South Wales, Australia

Gold Coast, Queensland, Australia

Newcastle, New South Wales, Australia

• At Melissa Jean Beauty we pride ourselves on delivering visible skin results, working with two unique brands in DMK and Babor to ensure that your skin is left feeling healthy, radiant and refreshed.
• Brand renovation and relaunch to welcome a new clientele on the Melissa Jean Skin journey.
• Organised VIP influencer events after the relaunch of our stunning new space to grow social media reach.
• Identifying sales opportunities to add value to the client to experience and grow our average profit per client.
• Creating and implementing Standard Operating Procedures within a fast growing small business.
• Assisting clients with their booking and arrival experience.

London, Greater London, United Kingdom

• Managing a Regional sales team of seven - four Sales Managers and three Coordinators.
• Responsible for leading, guiding, directing and developing the sales team.
• Personally manage a selection of hotel segments, geographical markets and partnerships, which include Global Entertainment & Fashion segments and Australian Market.
• Providing support and leading the Sales team with consistent use of Salesforce to track sales activity and contact data.
• Ensuring that pro-active new business development activity is undertaken.
• Actively participate in sales blitzes, trade shows, workshops and sales trips, which include frequent trips to the US and annually part taking in LE Miami and Tour Connection shows.

London, United Kingdom

• Responsible for transient, groups & event business across Entertainment & Fashion segments.
• Managed and cultivated relationships with key decision makers and influencers of new and existing key accounts.
• Building and developing relationships with the Entertainment Community globally.
• Grew Entertainment business by 98% within 18months with an increase in ADR.
• Conducting national and international sales activities as FAM trips and presentations, targeted sales appointments, tradeshows and networking events.
• Coordinating bespoke and tailored show arounds for each individual client.

London

• Responsible for growing the direct relationships within the UK Group & Event market.
• More than doubled direct UK Groups from 2016 to 2017.
• Contributed to a strategy to achieve Sales target growth within the group segment showing great success with overall groups growing by over 40% year on year (2017 vs 2016).
• Assisted with annual budget planning across sbe properties in London.
• Worked closely with our business travel team in understanding our corporate clients in order to successfully grow group business through existing relationships
• Worked closely with clients through the contracting stages of the Group and Event process to ensure a successful seamless programme and/or event.

• Nurturing and maintaining allocated road show teams.
• Carry out site inspections of clients and potential clients, pre-booked or walk-ins on a daily basis.
• Responsible for maintaining relationships with our annual clients in order to assist with re booking.
• Ensure a thorough handover to event planners for a successful event and client satisfaction.

London, United Kingdom

• Supporting all aspects of the Sales team including eight international managers and directors covering groups, individual, wholesale, transient, corporate, entertainment and public relations
• Train and coach new Sales team members on the department standards, reporting in OPERA and Month End
• Conduct site inspections and familiarization trips with key accounts through multiple market segments
• Prepare and assist with distributing proposals, Lanyon RFP’s, multiple market contracts
• Create promotional flyers as collateral for the Sales Team
• Control and modify all aspects of the RFP distribution systems including Lanyon, WebProposal, CVENT and Starcite.

London, United Kingdom

• High performer in upselling to the iconic Royal Suite and River View One Bedroom Suites.
• Recipient of Employee of the Month award.
• Working alongside the Sales team in driving bookings in suite sales and need nights.
• Creating a seamless pre arrival experience for our guests.
• High scorer for the LQA Audit within the inhouse reservations departments contributing to the overall audit success in the hotel.

Surfers Paradise, Australia

Port Douglas, Australia

Port Douglas, Australia

Darwin, Australia

Newcastle, Australia

Master Of Business Administration - Mba, Business Administration And Management, General

Advanced Diploma Of Hospitality Management

Education record