Carlos Hernandez Email & Phone Number

New York, United States

New York, United States

Promoted after 5 months of being Multi-Unit Operations Manager. In charge of both operations and corporate affairs, being directly involved in the company's franchise expansion as well. Constant overseeing the compliance of company policies and health regulations, as well as:- KPI’s- P&L’s (weekly and monthly).- COGS control.- Customer Service and Satisfaction.- Commissary Kitchen production.- Social Media and Review platforms (Yelp, Tripadvisor, Google Business).During my time as Head Of Operations, I took special interest in product waste, which was reduced by 12% in the first 30 days thanks to after lunch production and inventory pars adjustments. Customer service and feedback was drastically increased as well. We went from being the # 13 best ranked bakery in NYC according to TripAdvisor, to # 2 in a matter of 60 days, thanks to a very aggressive ad marketing campaign on all review platforms pushed on my behalf.Responsible for supervising all operational matters regarding the 3 existing stores, plus 1 franchise store and 1 more full service restaurant of the hospitality group ($ 10M annual revenue combined).Supervising a team of approximately 60 employees, directly reporting to the VP of Operations and CEO.

New York, United States

Overseeing 2 locations and a 3rd one about to open, I created the following:- Food and Beverage manual for both locations.- S.O.P's for both locations.- Employee handbook for both locations.- Health inspection checklists in both english and spanish- Multiple in company excel templates in order to simplify operations.All of these manuals and procedures that I created, significantly improved general operations. Staff became much more prepared when it came to food allergens, recipe standardization as well as more knowledgeable in Dept. of Health regulations on both FOH and BOH.Coordinating and supervising General Managers and Assistant General Managers, all operations regarding the bakery, both FOH and BOH (purchases, COGS control, inventory, staffing, repairs, payroll, P&L reports, EOD reports, and every other activity involved in the process).

Santo Domingo, Dominican Republic

Co-Owner and Logistics Manager of an import/export seafood company based in the Dominican Republic. the company along with my business associate. Being directly responsible for:- Freight and customs.- Transportation of product.- Bill of Lading.- Product placement.- Small fish and seafood processing plant (12 local fishermen under my supervision)- Warehouse operations and any other operational issue).We became the first company in Dominican history to export Wild caught local Yellowfish tuna out of DR to both USA and Asia. For which the Mayor of the town of Palmar De Ocoa, Mr. Jose Luis Tejeda, gave us the recognition.

Santo Domingo, Distrito Nacional, Dominican Republic

Owner/Manager of a healthy food restaurant. In charge of personnel supervision (18 employees), Inventory, supplies, accounts payable & receivable, front counter, customer support and everything related to a restaurant’s day to day activities

Monagas State, Venezuela

General Manager and co-owner of an office trailers rental company. Handled all financial and logistics of all 44 trailers (trailer transportation and placement and repairs), accounts receivable & payable, sales and attracting new clients. Operated in 4 states of the country.

Maturin, Monagas State, Venezuela

General Manager for an Industrial Kitchen & refrigeration supplies industry.In charge of all warehouse activities, seeking new customers, payroll, equipment transportation, accounts receivable and payable, maintenance services, weekly and monthly sales.

Maturin, Monagas State, Venezuela

Bookkeeping and general ledger, reclassification of accounts, revenue and P&L analysis, tax preparing, etc.